Guest Services Staff - PromoWest PA

AEG; Pittsburgh (Allegheny County); On-site; USD 11,365 - 16,186; Part time

Job summary

AEG is hiring Guest Services Staff in Pittsburgh, PA, to provide direct services to guests and ensure a safe environment during events. Responsibilities include answering guest questions, operating coat checks, scanning tickets, and monitoring guest conduct. Candidates should possess a High School Diploma and 1-2 years of customer service experience. The role requires a positive attitude, ability to lift 50 lbs., and work varying conditions, including nights and weekends. Payscale is $10 per hour with potential benefits for part-time positions.

Qualifications

• Minimum 1-2 years of related work experience.
• Ability to stand, walk, and climb stairs for long periods of time.

Responsibilities

• Answer guest questions and direct them to important areas.
• Operate coat check rooms and scan tickets for entry.
• Greet guests, monitor their conduct, and ensure safety.

Skills

Customer service skills

Ability to lift 50 lbs.

Ability to work in varying conditions

Positive attitude

Education

High School Diploma or equivalency

Job description

Overview

Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

Primary Responsibilities

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
• Greet guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

Qualifications

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-2 years of related work experience
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Ability to stand, walk, and climb stairs for long periods of time

Preferences

• Previous experience working in events and knowledge of the music industry preferred
• Availability to work nights, weekends, and holidays as needed according to venue schedule.

Compensation and Benefits

Payscale: $10

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

Note: AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.