Guest Services Staff - PromoWest - MegaCorp

AEG Worldwide; Newport (KY); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Benefits eligibility

Part-time

Job summary

AEG manages guest services at PromoWest in Newport, KY, ensuring a safe, friendly environment from entry to exit. Staff provide directions, assist ADA patrons, and enforce venue policies while delivering superior customer service.

The role involves ticket scanning, coat check operations, and coordinating with the emergency evacuation team as needed. The position is generally part-time with a pay scale of $12–$15 per hour.

Qualifications

• High school diploma or equivalent
• 1–2 years of related work experience
• Ability to work in varying conditions
• Ability to lift up to 50 lbs without assistance
• Positive attitude with superior customer service skills
• Ability to stand, walk, and climb stairs for long periods

Responsibilities

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance.
• Operate the coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer wristbands for event entrance (21+, VIP Access, Private Event Access).
• Greet guests and resolve guest complaints, escalating concerns as necessary; monitor guest conduct to ensure safety and responsible drinking.
• Seat guests and assist ADA patrons.
• Enforce all venue policies and complete required trainings; participate in employee meetings.
• Act as a member of the emergency evacuation team by directing guests during a facility emergency.
• Monitor venue during arrival and exit to comply with fire department safety regulations.
• Perform other duties as deemed appropriate by Management and Supervisors.

Skills

Customer service

Standing/walking

Lifting 50 lbs

Education

High School Diploma or equivalent

Job description

Guest Services Staff - PromoWest - MegaCorp

Newport, KY

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

SUMMARY

Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

PRIMARY RESPONSIBILITIES

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbandsfor event entrance (21+, VIP Access, Private Event Access).
• Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-2 years of related work experience
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Ability to stand, walk, and climb stairs for long periods of time

PREFERENCES

• Previous experience working in events and knowledge of the music industry preferred
• Availability to work nights, weekends, and holidays as needed according to venue schedule.

Payscale: $12 - $15

Bonus: This position is not eligible for a bonus under the current

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Equal Employment Opportunity Statement AEG believes in equal employment opportunities for all, regardless of race, color, religion, sex (including pregnancy, childbirth, or related medical condition), gender, national origin, age, sexual orientation, disability, veteran status, genetic information or any other legally-protected classification. It is the Company’s policy to hire and promote the most qualified applicants, make employment decisions based upon merit, and to comply with all federal, state, and local equal employment opportunity laws. AEG is also committed to maintaining a work environment free of all forms of unlawful employment discrimination and harassment. This policy governs employment and all the Company’s terms and conditions of employment, including, but not limited to, policies and practices affecting recruitment, recruitment advertising, hiring, promotion, demotion, termination, transfers, reclassification, and selection for training, compensation, benefits, Company-sponsored educational programs, and all other aspects of employment. Our policy against harassment and discrimination extends to every aspect of the work environment, including abuse of electronic mail and all other forms of communications. ADA and Disability Accommodations As part of its commitment to equal opportunity employment, and in compliance with the Americans with Disabilities Act and applicable state law, AEG does not discriminate in any way or action on the basis of disability or qualifying medical condition, nor do we condone such discrimination. * Select...

It is AEG's policy to prohibit unlawful discrimination against any employee or applicant for employment based on any legally protected characteristic, such as race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information or condition, or any other basis prohibited by applicable law. AEG is committed to recruiting, hiring, training and promoting qualified persons to all job positions and to administering all personnel actions, such as compensation, benefits, transfers, layoffs or terminations, training, education, and social and recreational programs, in a non-discriminatory manner consistent with this policy. Applicants and employees will be evaluated based on legitimate, nondiscriminatory factors, such as their ability, competence and performance of the essential functions of their positions.