Venue Guest Experience Manager

Live Nation Worldwide, Inc.; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free live events employee ticketing

Healthcare benefits

Retirement benefits

Job summary

Live Nation Entertainment is seeking a Guest Services Manager at the Truliant Amphitheater, responsible for overseeing ushers, ticket takers, and greeters to ensure top-tier guest experiences. The role requires leadership in interviewing, training, supervising, and disciplining staff, with a focus on service quality and safety.

Ideal candidates bring 3–5 years in a similar role, strong communication, and solid proficiency with Outlook, Excel, Word, and PowerPoint.

Qualifications

• 3–5 years of experience in a comparable role.
• Proficiency with Outlook, Excel, Word, PowerPoint.
• Strong organizational and interpersonal skills.
• At least 2 years in Guest Service and communications.
• Excellent verbal and written communication.

Responsibilities

• Interview, select, train, supervise, and discipline usher staff.
• Schedule and direct staff; conduct meetings and communicate information.
• Investigate and resolve guest complaints and maintain guest satisfaction.
• Support sustainability programs and recycling efforts; educate fans about initiatives.
• Collaborate with operations to meet staffing and budget targets.

Skills

Guest service exp

Strong communication

Organizational skills

Teamwork

Strategic thinking

Problem solving

Tools

Outlook

Excel

Word

PowerPoint

Job description

Live Nation Entertainment is seeking a Guest Services Manager at the Truliant Amphitheater, responsible for overseeing ushers, ticket takers, and greeters to ensure top-tier guest experiences. The role requires leadership in interviewing, training, supervising, and disciplining staff, with a focus on service quality and safety.

Ideal candidates bring 3–5 years in a similar role, strong communication, and solid proficiency with Outlook, Excel, Word, and PowerPoint.