Vendor Support Analyst, MFMP Specialist – Onsite Tallahassee

Florida

Tallahassee (FL)

On-site

USD 55,000 - 75,000

Full time

7 days ago

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Job summary

State of Florida Department of Management Services in Tallahassee, FL is seeking a Vendor Support Analyst to manage MFMP adoption and vendor communications. The role includes handling customer service for MFMP applications, interfacing with internal stakeholders, and ensuring smooth operation of the State’s procurement and payment reconciliation processes.

The ideal candidate will support cross-functional teams, document business requirements, and help drive process improvements across agencies.

Qualifications

High school diploma or equivalent (college experience preferred but not required).
Two years of customer service/public facing professional experience.
Experience with MyFloridaMarketPlace is preferred (buyer, approver, or other user).

Responsibilities

Maintain excellent customer service in responding to vendor inquiries and communications.
Review and approve vendor transaction fee disputes, exemptions, inactivation requests, and reports.
Coordinate and participate in MFMP system activities, testing, and template updates to support procurement processes.
Assist with MFMP training materials and user acceptance testing for enhancements.
Ensure compliance with MFMP performance requirements and security standards.