VENDOR SUPPORT ANALYST - 72001537

Florida; Tallahassee (FL); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

State of Florida Department of Management Services in Tallahassee, FL is seeking a Vendor Support Analyst to manage MFMP adoption and vendor communications. The role includes handling customer service for MFMP applications, interfacing with internal stakeholders, and ensuring smooth operation of the State’s procurement and payment reconciliation processes.

The ideal candidate will support cross-functional teams, document business requirements, and help drive process improvements across agencies.

Qualifications

• High school diploma or equivalent (college experience preferred but not required).
• Two years of customer service/public facing professional experience.
• Experience with MyFloridaMarketPlace is preferred (buyer, approver, or other user).

Responsabilités

• Maintain excellent customer service in responding to vendor inquiries and communications.
• Review and approve vendor transaction fee disputes, exemptions, inactivation requests, and reports.
• Coordinate and participate in MFMP system activities, testing, and template updates to support procurement processes.
• Assist with MFMP training materials and user acceptance testing for enhancements.
• Ensure compliance with MFMP performance requirements and security standards.

Connaissances

Customer service

Public-facing experience

Oral & written communication

Process improvement

Change management

MFMP familiarity

Formation

High school diploma

Outils

MFMP

Description du poste

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Agency: Management Services

Working Title: VENDOR SUPPORT ANALYST - 72001537

Vendor Support Analyst

Division of State Purchasing

State of Florida Department of Management Services

This is an on-site position located in Tallahassee, FL

Position Overview and Responsibilities:

This position is responsible for the eProcurement system (MyFloridaMarketPlace or MFMP) adoption, including all subsystems and the State of Florida’s payment reconciliation process. This position is also responsible for technical customer service and vendor communications associated with MFMP applications and the State’s accounting system. Success requires facilitation of cross-functional, enterprise-wide process improvement teams to achieve significant and measurable benefits. This position directly advances the agency mission – to deliver innovative, resource-saving solutions to continually improve customer service.

Maintain a comprehensive understanding of MFMP’s program and customer structure and key stakeholders within state agencies, the MFMP program, and the vendor community. Independently conduct technical research and analysis regarding the MFMP system to provide customer service and consultative assistance to internal and external stakeholders. Works towards establishing and preserving the relationships between the State of Florida agencies and vendors with specific emphasis on the technical components of the MFMP system. Maintain the following contractual requirements associated with vendor engagement:

• Maintain excellent customer service in responding to vendor inquiries, creating and reviewing vendor communications.
• Review and approve vendor transaction fee disputes and exemptions.
• Review and approve vendor inactivation requests.
• Review and approve transaction fee reports.
• Review, approve, coordinate, and participate in the process that recovers unpaid vendor transaction fees.

Coordinates and carries out operational and day-to-day activities to ensure stakeholder and leadership expectations are met. These activities include management of real-time interfaces and batch interfaces; adding or removing commodity codes; adding, removing, or re-mapping of object codes; testing, adding, or removing catalogs; modifications to MFMP Sourcing templates; modifications to MFMP Buyer eForms; eInvoicing; other content enablement testing and implementation.

Assists in the development, implementation, maintenance, enhancement, and monitoring of the MFMP applications and provides oversight of MFMP software, systems, hardware, help desk, and website. Assists with oversight of the MFMP technical and application upgrades, service packs, and patches. Recommends enhancements and develops business requirements to ensure that the organization management, applications, and system security functions of the MFMP applications are comprehensive, user-friendly for internal and external stakeholders, reliable, compliant, and accomplish objectives. Reviews functional design documents to ensure business requirement documents are implemented in accordance with the state's requirements. Assists with the testing of comprehensive test scripts for organization management, applications, and security changes. Assists in conducting initial user acceptance testing (UAT) and final acceptance testing (FAT) of enhancements during the user acceptance testing process and after production implementation. Ensures that all work item deadlines for business requirement documents, functional design documents, user acceptance testing, communication, and production implementation are met. Performs independent audits to detect systemic issues in a timely manner and trend analysis to identify areas for improvement. Ensure compliance by monitoring and tracking MFMP technical performance requirements and compliance with Operations standards.

Quality Assurance:

Analyzes technical processes for accuracy and facilitates solutions for identified problems.

• Improves management and internal controls by evaluating agency usage of MFMP and recommending technical process changes. Assist in identifying customer needs and expectations with relation to system performance, infrastructure, user interface leading to performance improvement and customer satisfaction. Identifies multiple variables and solutions to complex situations and motivate stakeholders toward appropriate action. Communicate information clearly, concisely, logically and with confidence;
• Independently verifies assigned Service Level Expectations for contract compliance;
• Works with the MFMP Customer Service Desk Lead to review customer feedback relevant to technical inquiries;
• Assists the MFMP Chief Learning Officer (CLO) and CLO team, as needed.

Training:

Assist in MFMP and State Purchasing initiatives and provide effective training materials and sessions to agency customers and vendors. This may include traveling to support MFMP Statewide Training initiatives and traveling to support the Office of Supplier Development Vendor Exchange events

• Provide operational training and guidance for use of MFMP applications, acting as a backup for other MFMP Training Support Analysts.

Perform other duties as assigned by management.

Knowledge, Skills, and Abilities:

• Excellent customer service and people skills.
• Professional: Oral & written communication, Process Improvement, Change Management;
• Technology: eProcurement (Ariba on Demand), FLAIR/PALM, Microsoft Office (Excel, Word, PowerPoint, Access), Articulate
• Ability to maximize use of technology to gain effectiveness and meet required deadlines;
• Ability to keep the focus on change, communicating regularly, and backing up action plans with deadlines and progress reports, and driving issues to closure;
• Knowledgeable of Florida procurement rules, laws, and strategic sourcing processes;
• Excellent presentation, teambuilding and leadership skills;

Minimum Qualifications:

• High school diploma or equivalent (college experience preferred but not required).
• Two years of customer service/public facing professional experience.
• Experience with MyFloridaMarketPlace is preferred (buyer, approver, or other user).

Preferred Qualifications:

• Florida Certified Contract Manager (FCCM) certification.
• Two years of professional procurement/accounting/project management/change management/consulting or system support experience.

Our Organization and Mission:

Under the direction of Governor Ron DeSantis, Secretary Tom Berger and DMS’ Executive Leadership Team, the Florida Department of Management Services (DMS) is a customer-oriented agency with a broad portfolio that includes the efficient use and management of real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs used throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.”

Special Notes:

DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our agency recruiter for guidance and answers to questions through the following provided email addresses:
[e-mail]
[e-mail].

An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. For purposes of requesting reasonable accommodations, as mentioned above, the agency hiring authority is the DMS Human Resources office, which the candidate can reach at [phone].

Successful completion of background screening will be required for this position.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.