Vendor Strategy & Performance Lead

American Family Insurance; Madison (WI); Hybrid; USD 88,000 - 145,000; Full time

Benefits offered by this job

401(k) contribution

Pension plan

Annual incentive

Paid time off

Job summary

American Family Insurance is seeking a Vendor Manager to collaborate with the sourcing team on vendor strategy, budgeting, and performance analytics. This hybrid role requires in-office work and travel up to 10% with candidates located near Madison, WI or Boston, MA.

The candidate will help translate business needs into vendor solutions and track ROI and SLA adherence. Key responsibilities include developing RFPs, monitoring vendor performance, and presenting metrics to leadership.

Qualifications

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience in project management methodologies, practices, techniques and tools.
• Solid knowledge and understanding of processing systems and processes.
• Solid knowledge and understanding of the insurance industry and regulatory environment.
• Basic knowledge and understanding of contract negotiations.

Responsibilities

• Partners with internal business partners on planning, coordination and prioritization of vendor needs.
• Serves as a resource and works with leadership to help establish the vendor strategy and needs and collaborate with sourcing to implement solutions.
• Participate in the development of the vendor selection requests for proposals.
• Partner with leadership and operations to solicit feedback on vendor performance; monitors and reports on vendor performance issues to ensure SLAs are met.
• Establish appropriate vendor solution metrics and develops reports and communications for leadership to help understand ROI.
• Provides analysis on vendor solution metrics and makes recommendations for changes and improvements and understanding budgeted vs. actual.
• Analyze and identify opportunities to optimize vendor solutions.

Skills

Customer-focused

Project management

Systems knowledge

Insurance industry

Contract negotiations

Job description

American Family Insurance is seeking a Vendor Manager to collaborate with the sourcing team on vendor strategy, budgeting, and performance analytics. This hybrid role requires in-office work and travel up to 10% with candidates located near Madison, WI or Boston, MA.

The candidate will help translate business needs into vendor solutions and track ROI and SLA adherence. Key responsibilities include developing RFPs, monitoring vendor performance, and presenting metrics to leadership.