Strategic Vendor Management & ROI Lead

American Family Insurance Agency Staff; Boston (MA); Hybrid; USD 88,000 - 145,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plan

Pension plan

Paid holidays

Paid time off

Student loan repayment

Paid-family leave

Job summary

American Family Insurance Agency Staff is seeking a Vendor Manager in a hybrid role based near Boston, MA. The position partners with leadership to plan, coordinate, and optimize vendor needs and performance, delivering customer-focused solutions across the enterprise.

You will develop RFPs, align with sourcing on vendor selections, and monitor SLAs while producing actionable metrics and ROI analyses for leadership.

Qualifications

• Experience delivering customer-focused solutions or services.
• Experience with project management methodologies and tools.
• Strong understanding of processing systems and processes.
• Solid knowledge of the insurance industry and regulatory environment.
• Basic knowledge of contract negotiations.

Responsibilities

• Partner with internal business units to plan, coordinate and prioritize vendor needs.
• Help establish vendor strategy with leadership and sourcing to implement solutions.
• Develop vendor RFPs for proposals and supplier selections.
• Monitor vendor performance with leadership to meet SLAs.
• Create metrics and reports to show ROI and inform budget vs. actuals.

Skills

Customer-driven solutions

Project management

Processing systems

Insurance industry

Contract negotiations

Job description

American Family Insurance Agency Staff is seeking a Vendor Manager in a hybrid role based near Boston, MA. The position partners with leadership to plan, coordinate, and optimize vendor needs and performance, delivering customer-focused solutions across the enterprise.

You will develop RFPs, align with sourcing on vendor selections, and monitor SLAs while producing actionable metrics and ROI analyses for leadership.