Vendor Strategy & Performance Lead

American Family Insurance Agency Staff; Madison (WI); Hybrid; USD 88,000 - 145,000; Full time

Benefits offered by this job

401(k) contribution

Pension plan

Annual incentive

Paid holidays

Paid time off (23 days/year)

Student loan repayment program

Paid-family leave

Job summary

American Family Insurance Agency Staff is seeking a vendor management professional to coordinate product management needs, vendor strategy, and performance analytics. The role supports budgeting, RFP development, and continuous improvement of vendor solutions.

The position is hybrid, with required in-office days, and relocation support is offered for eligible candidates. Ideal candidates live within commuting distance of Madison, WI or Boston, MA.

Qualifications

• Experience delivering customer-focused solutions or services.
• Proficiency in project management methodologies and tools.
• Solid knowledge of processing systems and business processes.
• Understanding of insurance industry regulations and compliance requirements.
• Basic knowledge of contract negotiations and terms.

Responsibilities

• Partner with sourcing and leadership to plan and prioritize vendor needs.
• Collaborate with procurement to implement vendor solutions and strategies.
• Contribute to vendor RFP development and selection.
• Monitor vendor performance and report on SLAs and ROI.
• Develop reports on vendor metrics and communicate insights to leadership.
• Analyze budget vs. actual performance and identify optimization opportunities.
• Identify opportunities to optimize vendor solutions.

Skills

customer-driven solutions

Project management

Processing systems

Insurance regulatory knowledge

Contract negotiations

Job description

American Family Insurance Agency Staff is seeking a vendor management professional to coordinate product management needs, vendor strategy, and performance analytics. The role supports budgeting, RFP development, and continuous improvement of vendor solutions.

The position is hybrid, with required in-office days, and relocation support is offered for eligible candidates. Ideal candidates live within commuting distance of Madison, WI or Boston, MA.