Lead Vendor Management Specialist

American Family Insurance Agency Staff; Boston (MA); Hybrid; USD 88,000 - 145,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plan

Pension plan

Paid holidays

Paid time off

Student loan repayment

Paid-family leave

Job summary

American Family Insurance Agency Staff is seeking a Vendor Manager in a hybrid role based near Boston, MA. The position partners with leadership to plan, coordinate, and optimize vendor needs and performance, delivering customer-focused solutions across the enterprise.

You will develop RFPs, align with sourcing on vendor selections, and monitor SLAs while producing actionable metrics and ROI analyses for leadership.

Qualifications

• Experience delivering customer-focused solutions or services.
• Experience with project management methodologies and tools.
• Strong understanding of processing systems and processes.
• Solid knowledge of the insurance industry and regulatory environment.
• Basic knowledge of contract negotiations.

Responsibilities

• Partner with internal business units to plan, coordinate and prioritize vendor needs.
• Help establish vendor strategy with leadership and sourcing to implement solutions.
• Develop vendor RFPs for proposals and supplier selections.
• Monitor vendor performance with leadership to meet SLAs.
• Create metrics and reports to show ROI and inform budget vs. actuals.

Skills

Customer-driven solutions

Project management

Processing systems

Insurance industry

Contract negotiations

Job description

Position Compensation Range: $88,000.00 - $145,000.00

Pay Rate Type: Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Partners with internal business partners on planning, coordination and prioritization of vendor needs.
• Serves as a resource and works with leadership to help establish the vendor strategy and needs and collaborate with sourcing to implement solutions.
• Participate in the development of the vendor selection requests for proposals.
• Partner with leadership and operations solicit feedback on vendor performance; monitors and reports on vendor performance issues to ensure service level agreements are met.
• Establish appropriate vendor solution metrics and develops reports and communications for leadership to help understand ROI.
• Provides analysis on vendor solution metrics and makes recommendations for changes and improvements and understanding budgeted vs. actual.
• Analyze and identify opportunities to optimize vendor solutions.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience in project management methodologies, practices, techniques and tools.
• Solid knowledge and understanding of processing systems and processes.
• Solid knowledge and understanding of the insurance industry and regulatory environment.
• Basic knowledge and understanding of contract negotiations.

In this hybrid role, you will be expected to work a minimum of 10 days per month from the office. Candidates should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783 or Boston, MA 02110.

Travel Requirements

• Up to 10%.

Physical Requirements

• Work that primarily involves sitting/standing.

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
• Offer to selected candidate will be made contingent on the results of applicable background checks.
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Sponsorship will not be considered for this position unless specified in the posting.

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.