Lead Vendor Management Specialist

American Family Insurance; Madison (WI); Hybrid; USD 88,000 - 145,000; Full time

Benefits offered by this job

401(k) contribution

Pension plan

Annual incentive

Paid time off

Job summary

American Family Insurance is seeking a Vendor Manager to collaborate with the sourcing team on vendor strategy, budgeting, and performance analytics. This hybrid role requires in-office work and travel up to 10% with candidates located near Madison, WI or Boston, MA.

The candidate will help translate business needs into vendor solutions and track ROI and SLA adherence. Key responsibilities include developing RFPs, monitoring vendor performance, and presenting metrics to leadership.

Qualifications

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience in project management methodologies, practices, techniques and tools.
• Solid knowledge and understanding of processing systems and processes.
• Solid knowledge and understanding of the insurance industry and regulatory environment.
• Basic knowledge and understanding of contract negotiations.

Responsibilities

• Partners with internal business partners on planning, coordination and prioritization of vendor needs.
• Serves as a resource and works with leadership to help establish the vendor strategy and needs and collaborate with sourcing to implement solutions.
• Participate in the development of the vendor selection requests for proposals.
• Partner with leadership and operations to solicit feedback on vendor performance; monitors and reports on vendor performance issues to ensure SLAs are met.
• Establish appropriate vendor solution metrics and develops reports and communications for leadership to help understand ROI.
• Provides analysis on vendor solution metrics and makes recommendations for changes and improvements and understanding budgeted vs. actual.
• Analyze and identify opportunities to optimize vendor solutions.

Skills

Customer-focused

Project management

Systems knowledge

Insurance industry

Contract negotiations

Job description

This position will partner and collaborate with the sourcing department to coordinate product management needs, strategy and interactions with vendors. Tracks vendor budget/spend. Establishes and monitors vendor performance analytics to identify areas of opportunity. Position Compensation Range: $88,000.00 - $145,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Partners with internal business partners on planning, coordination and prioritization of vendor needs.
• Serves as a resource and works with leadership to help establish the vendor strategy and needs and collaborate with sourcing to implement solutions.
• Participate in the development of the vendor selection requests for proposals.
• Partner with leadership and operations solicit feedback on vendor performance; monitors and reports on vendor performance issues to ensure service level agreements are met.
• Establish appropriate vendor solution metrics and develops reports and communications for leadership to help understand ROI.
• Provides analysis on vendor solution metrics and makes recommendations for changes and improvements and understanding budgeted vs. actual.
• Analyze and identify opportunities to optimize vendor solutions.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience in project management methodologies, practices, techniques and tools.
• Solid knowledge and understanding of processing systems and processes.
• Solid knowledge and understanding of the insurance industry and regulatory environment.
• Basic knowledge and understanding of contract negotiations.

In this hybrid role, you will be expected to work a minimum of 10 days per month from the office. Candidates should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783 or Boston, MA 02110.

Travel Requirements

• Up to 10%.

Physical Requirements

• Work that primarily involves sitting/standing.

Additional Information

Offer to selected candidate will be made contingent on the results of applicable background checks Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions Sponsorship will not be considered for this position unless specified in the posting

Benefits

• Access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
• Competitive 401(k) contribution.
• Pension plan.
• Annual incentive.
• 9 paid holidays.
• Paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program.
• Paid-family leave.
• Benefits that support your physical, emotional, and financial wellbeing.

Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. American Family Insurance is committed to the full inclusion of all qualified individuals.

If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.

American Family Insurance, based in Madison, Wis., has been serving customers since 1927. We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investments and creative partnerships. American Family Insurance is the nation’s 12th-largest property/casualty insurance company, ranking No. 202 on the Fortune 500 list. American Family has a current ‘a+’ credit rating through AM Best, and has distinction as a “Standing the Test of Time” company, which is represented by having an AM Best financial strength rating of ‘A’ or better for at least 75 years. The company offers American Family-brand products through a network of exclusive agency owners as well as nationwide through key strategic partnerships. American Family Insurance also includes Homesite and Main Street America Insurance. The company has approximately 10,500 employees nationwide.

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