Vendor Services & Client Success Manager

Ncontracts; Nashville (TN); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

11 paid holidays

401(k) with company match

Mental Health Benefits

Paid Time Off / PTO

Job summary

Ncontracts in Nashville, TN seeks a SMB Vendor Services Manager to lead client engagement and service delivery for vendor compliance services. You will coordinate cross-functional teams, manage post-sales relationships, and drive account health across a portfolio of small market customers.

The role emphasizes strong communication, process improvement, and opportunities for account growth in a fast-paced fintech risk environment.

Qualifications

• 3+ years of experience in customer success, account management, or a related client-facing role.
• Experience managing multiple client accounts or projects simultaneously.
• Comfort operating in a fast-paced, deadline-driven environment.

Responsibilities

• Collaborate with Vendor Service Managers to support an assigned portfolio of SMB accounts.
• Build trusted relationships with compliance officers, risk managers, and vendor leads.
• Guide clients through post-sales lifecycle with clear timelines, deliverables and expectations.

Skills

Customer success

Account management

Relationship management

Cross-functional

Communication skills

Vendor management

Tools

Ticketing system

Case management

Job description

Ncontracts in Nashville, TN seeks a SMB Vendor Services Manager to lead client engagement and service delivery for vendor compliance services. You will coordinate cross-functional teams, manage post-sales relationships, and drive account health across a portfolio of small market customers.

The role emphasizes strong communication, process improvement, and opportunities for account growth in a fast-paced fintech risk environment.