Music Client Success Manager

ADP, Inc.

La Vergne (TN)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision benefits

401k with employer match

Paid vacation and holidays

Disability insurance

Job summary

Conectiv Supply Chain Solutions (SCS) is hiring a detail-oriented Manager of Client Management in La Vergne, TN to grow strategic relationships with a key music client. You will be the primary liaison between the client and internal teams—production, scheduling, logistics, pricing, and quality assurance—and drive account growth and retention.

You will set account strategies, monitor KPIs, and ensure timely production and fulfillment.

Qualifications

Bachelor’s degree in business management, marketing, or related field preferred or equivalent combination of education, training, and experience.
4+ years’ experience in customer service or account management required, preferably in music or physical media industry.
At least 2 years supervisory experience.
Proficiency in MS Office 365 and CRM.
Manufacturing and/or supply chain experience.
Customer-first mindset with the ability to juggle multiple client accounts and tight deadlines.
Experience in team management, talent development, and coaching team members to succeed.
Troubleshoot issues with empathy and efficiency, maintaining professionalism under pressure.
Excellent professional level written and verbal communication skills; ability to interface with multiple groups.
Excellent interpersonal skills with the ability to elicit cooperation from diverse sources.
Self-motivated with ability to handle multiple projects and changing priorities.
Knowledge of contract administration, terms and ability to interpret contracts.
Experience working independently and in team-oriented environments.
adaptability to shifting priorities and timelines.

Responsibilities

Serve as escalation point for key accounts and resolve complex client issues.
Monitor production timelines and provide daily status reports to clients.
Set account management strategies, goals, and monitor KPI performance.
Oversee end-to-end order flow from placement to distribution, ensuring accuracy.
Monitor BOMs, orders, invoices, and customer requirements.
Manage inventory/production Related to workability and communicate with customers.
Collaborate with production and scheduling to align demand with capacity.
Analyze client patterns and forecasts to address challenges proactively.
Develop account review processes and conduct periodic business reviews.
Monitor client satisfaction and drive continuous improvement.
Ensure compliance with company standards, quality requirements, and regulations.
Prepare regular reporting on account health and revenue growth.
Interpret and enforce client contracts, rate cards, and SLAs.
Coordinate quotes with Pricing/Contracts and Sales teams.
Provide customer forecast information and reports.
Educate customers on production options and best practices.
Identify opportunities to upsell/cross-sell services.
Stay current with industry trends and client expectations.
Build knowledge base of client business and objectives.
Foster long-term relationships with artists, labels, and distributors.
Document issues, present options, and implement corrective actions.
Coach, lead, and develop employees; manage recruitment and performance.