Vendor Services Lead: Client Success & Delivery

Ncontracts; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

11 paid holidays

Medical, Dental and Vision insurance

401(k) with company match

Flexible Spending Account

Job summary

Ncontracts is seeking a SMB Vendor Services Manager in Nashville to lead client engagement, drive service execution, and maximize product adoption across a portfolio of small market accounts.

You will coordinate with Vendor Operations, Risk Analysts, and Product teams to ensure successful onboarding, ongoing service delivery, and opportunities for account growth while maintaining high service standards.

Qualifications

• 3+ years of experience in customer success, account management, or a related client-facing role.
• Experience managing multiple client accounts or projects simultaneously.
• Comfort operating in a fast-paced, deadline-driven environment.

Responsibilities

• Collaborate with a team of Vendor Service Managers for an assigned portfolio of small market business accounts.
• Build strong, trusted relationships with compliance officers, risk managers, and vendor management leads.
• Guide clients through their post-sales lifecycle with clear service timelines and deliverables.
• Respond to client inquiries and provide guidance on vendor management best practices.
• Identify account risks, service gaps, and opportunities for optimization.
• Coordinate gathering of due diligence documentation with Vendor Operations Team.
• Assign and oversee work completed by TPRM Specialists, ensuring accuracy and timeliness.
• Monitor progress and communicate updates, vendor issues, and service completion to clients.
• Support onboarding, annual service cycles, and training initiatives as needed.
• Identify opportunities for account growth including additional tiers and reviews.

Skills

Customer success

Account management

Communication

Cross-functional collaboration

Vendor management

Relationship building

Training delivery

Problem solving

Organizational skills

Upsell opportunities

Job description

Ncontracts is seeking a SMB Vendor Services Manager in Nashville to lead client engagement, drive service execution, and maximize product adoption across a portfolio of small market accounts.

You will coordinate with Vendor Operations, Risk Analysts, and Product teams to ensure successful onboarding, ongoing service delivery, and opportunities for account growth while maintaining high service standards.