Senior Vendor Manager - SMB Sales

OpenAI; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

OpenAI is seeking a Senior Vendor Manager for SMB Sales to drive performance across outsourced vendor networks. You will manage regional and site-level outcomes for revenue, pipeline, quality, and productivity, while diagnosing gaps and implementing corrective actions with vendor leadership.

You will lead governance processes and business reviews, ensuring scalable, high-quality execution across multiple sales motions and cross-functional collaboration with Sales Leadership, Revenue Operations,

Qualifications

• Experience driving large-scale sales through vendor partners.
• Strong analytical skills for forecasting and performance diagnosis.
• Ability to create corrective action plans with measurable outcomes.
• Excellent cross-functional collaboration with leadership and partners.

Responsibilities

• Own regional and site-level performance across revenue, pipeline, and productivity.
• Inspect funnel health and diagnose performance gaps across quality and routing.
• Surface underperformance early and drive corrective action with vendor leadership.
• Lead weekly, monthly, and quarterly business reviews.
• Ensure governance and operational readiness across multiple sales motions.

Skills

Vendor performance optimization

Cross-functional leadership

Forecasting & analytics

Outsourced vendor management

Sales operations

Job description

About the Team

The SMB Sales team is focused on scaling efficient, high-quality sales execution across a range of commercial motions, including Inbound, Outbound, API Sales, Channel, and SDR. We partner closely with Sales Leadership, Revenue Operations, Finance, Enablement, Program Management, and external vendor partners to build scalable operating models that support growth while maintaining a high bar for performance and customer experience.

About the Role

As a Senior Vendor Manager, SMB Sales, you will own performance across our outsourced SMB Sales vendor network. This is not a traditional vendor management role. We’re looking for a performance-focused operator who can drive large-scale sales execution through vendor partners, rather than someone primarily focused on vendor relationship management. You will own regional and site-level performance across Tier 1 partners, with responsibility for sales performance, quality, forecasting, governance, operational readiness, and vendor leadership accountability across multiple sales motions. You’ll work at the intersection of Sales Leadership, Revenue Operations, Finance, Enablement, Program Management, and external vendor executives. You will help ensure the machine performs: surfacing issues early, creating accountability, and driving the operating rigor needed to deliver consistently strong outcomes at scale. In this role, you will: Own regional and site-level performance across revenue, pipeline, conversion, productivity, quality, and other key sales metrics. Inspect sales funnel health and diagnose whether performance gaps are driven by quality, execution, routing, enablement, staffing, or process issues. Surface underperformance early, diagnose the underlying drivers, and drive urgency around corrective action. Build clear corrective action plans with vendor leadership, establish measurable outcomes, and ensure strong follow-through. Lead Weekly Business Reviews, Monthly Business Reviews, and Quarterly Business