Vendor Returns & RMA Specialist

PNY TECHNOLOGIES, INC.; Lake Parsippany (NJ); Vor Ort; USD 65.000 - 73.000; Vollzeit

Zusammenfassung

PNY TECHNOLOGIES, INC. in Parsippany, NJ seeks an RMA & Vendor Returns Coordinator to manage the complete RTV process for defective, excess, or non-conforming products.

This individual serves as the primary point of contact between the company and suppliers to ensure timely RMA issuance, shipment of returned materials, status tracking, problem resolution, and closure of vendor return transactions. You will collaborate with Engineering, Purchasing, Finance, Operations, Traffic, and Vendor

Qualifikationen

• 2+ years of experience in RMA administration, reverse logistics, purchasing, inventory control, customer service, or supply chain operations.
• Experience with ERP systems such as Epicor, SAP, Oracle, NetSuite, or Microsoft Dynamics.
• Strong organizational and follow-up skills with the ability to manage multiple open RMAs simultaneously.
• Proficiency in Microsoft Excel and reporting tools.
• Knowledge of shipping, logistics, and inventory control processes.
• Experience in electronics manufacturing, computer hardware, or technology products preferred.

Aufgaben

• Request RMAs from vendors for defective, non-conforming, warranty, or excess inventory.
• Create and maintain accurate RMA records within the ERP system.
• Coordinate with Traffic and Warehouse teams to return products to suppliers.
• Ensure all shipping documentation, serial numbers, and supporting records are complete and accurate.
• Track outbound shipments and confirm vendor receipt.
• Maintain dashboards of open RMAs and return activities.
• Monitor product status at vendor locations and follow up for repair, replacement, credit, or disposition updates.
• Escalate aging RMAs and unresolved issues to suppliers and internal stakeholders.
• Work with Engineering to resolve technical issues and disposition decisions.
• Coordinate with Purchasing and Vendor Management on supplier performance.
• Collaborate with Finance to ensure proper accounting treatment, credits/debits, and inventory adjustments.
• Verify vendor shipment notifications and track return deliveries.
• Confirm receipt of repaired or replacement products and update inventory records.
• Reconcile discrepancies between shipped, received, repaired, and credited quantities.
• Maintain records of all vendor communications and return transactions.
• Generate reports and KPI metrics on RMA cycle time, vendor responsiveness, open returns, and recovery rates.
• Close RMAs in ERP and supplier portals.

Kenntnisse

RMA administration

Vendor management

Inventory control

Customer service

Communication

Ausbildung

Associate's or Bachelor's degree in Supply Chain, Business, Operations, Logistics, or related field

Tools

Epicor

SAP

Oracle

NetSuite

Microsoft Dynamics

Microsoft Excel

Jobbeschreibung

PNY TECHNOLOGIES, INC. in Parsippany, NJ seeks an RMA & Vendor Returns Coordinator to manage the complete RTV process for defective, excess, or non-conforming products.

This individual serves as the primary point of contact between the company and suppliers to ensure timely RMA issuance, shipment of returned materials, status tracking, problem resolution, and closure of vendor return transactions. You will collaborate with Engineering, Purchasing, Finance, Operations, Traffic, and Vendor