Vendor Relations Representative

Global Facility Management & Construction, Inc.; Melville (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Global Facility Management and Construction is seeking a Vendor Recruiter to develop and maintain a strong network of suppliers across Melville, NY. This role emphasizes effective communication to deescalate vendor concerns and ensure regulatory compliance, partnering with multiple departments to meet business needs.

You will manage proactive vendor recruitment, maintain relationships, and ensure accurate and updated information in our systems, supporting mall maintenance and facilities projects

Qualifications

• Customer service experience required.
• Strong written and oral communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Detail-oriented with good analytical skills.

Responsibilities

• Handle proactive and reactive Vendor recruitment needs.
• Maintain relationships with current vendor base to support the business.
• Interpret technical information for compliance and documentation.
• Educate new recruits on current business practices and obtain compliance documents.
• Collect vendor territory, skills, and rates; keep data updated in the database.
• Assist clients located within malls by providing Mall Maintenance with needed compliance documents.
• Receive and address vendor inquiries; research issues and provide resolutions.
• Prepare vendor scorecards and provide feedback to management.

Skills

Customer service

Time management

Multi-tasking

Analytical thinking

Team player

Self-motivated

Communication skills

Excel proficiency

Tools

Microsoft Office

Microsoft Excel

Job description

We’re Global Facility Management and Construction, an innovative and groundbreaking organization launched initially out of a studio apartment in 2004, now grown and expanded to a staff of 160 tasked with building and managing some of the most interesting and innovative properties throughout the continent.

We’re looking to build the best team in the biz, and we’re actively seeking high performing, highly engaged teammates with an entrepreneurial spirit and a good sense of humor who can’t resist a challenge.

We strive every day to build an inclusive, equitable, dynamic, and engaging culture. We offer a rich and full suite of benefits and perks, from paid holidays and awesome team building activities to summer barbeques and celebrations, and of course, our employee appreciation program. As far as traditional benefits, we offer excellent health and dental coverage, life insurance and 401k, and a compelling PTO program.

Think you’ve got what it takes? Join our dynamic and engaged team today!

Position Summary:

Responsible for recruiting vendors, maintaining strong relationships, and assuring compliance with competitive urgency. Uses effective communication skills to deescalate Vendor concerns and work closely with all company departments.

Position Responsibilities:

• Handle proactive and reactive Vendor recruiting needs.
• Maintain relationships with current vendor base to support the business.
• Remain detail oriented with the ability to interpret technical information.
• Educate new recruits on our current business practices and obtain compliance documents.
• Collect Vendor territory, skills, and rates. Ensure all information is complete and updated within our database.
• Assist our clients located within malls by providing Mall Maintenance their necessary compliance documents.
• Receive and handle incoming calls from Vendors with complaints or concerns. Compile research based off their comments and provide resolutions.
• Diffuse escalated vendor situations and offer ongoing support and training.
• Complete reports and negotiate vendor rates based on data analysis.
• Assist management team with Vendor scorecards and provide vendor feedback as needed
• Manage special projects and miscellaneous tasks to completion
• Handle work tasks in priority order based on daily game plan provided by the Team Leader or Assistant Manager.

Skills and Experience:

• Customer service experience required
• Time management and attention to detail
• Ability to multi-task in a fast paced environment
• Innovative thinking and analytical skills
• Strong team player
• Motivated self-starter
• Excellent written and oral communication skills
• Proficient in Microsoft Office, advanced Excel skills