Vendor Relations Representative I

Heritage Mga Llc; Tampa (FL); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive benefits

In-office role

Job summary

Heritage Insurance Holdings, Inc. is seeking a Vendor Relations Representative I for our Tampa, FL office. In this in-office role, you will coordinate vendor relationships, ensure compliance with company requirements, onboarding and documentation, and provide basic software training to vendors.

You will act as a key contact for vendors, manage documentation and reporting, and review contracts for completeness while maintaining confidentiality and quality in a fast-paced environment.

Qualifications

• High school diploma or GED required; an associate degree in a related field is preferred.
• Minimum of six months of customer service experience in a high-volume or service-focused environment.
• Proficiency in Microsoft Excel for data tracking, reporting, and analysis; working knowledge of Word, PowerPoint, and Outlook.

Responsibilities

• Communicate with vendors regarding compliance requirements, documentation, deadlines, and outstanding items.
• Monitor vendor compliance records and follow up on missing or expired documentation.
• Review vendor information and supporting docs for accuracy and compliance with requirements.
• Review vendor contracts and documents to identify missing information and obtain corrections.
• Deliver basic software training to vendors using approved materials.

Skills

Communication skills

Customer service

Multi-tasking

Detail oriented

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Tampa, FL Tampa, FL, US

Department: Vendor Management
Reports to: Vendor Relations Manager
FLSA Status: Exempt
Employment Type: Full-Time, Benefits Eligible
Location: Tampa, FL — Westshore District
Work Arrangement: In Office

About the Role

The Vendor Relations Representative I provides support to the Vendor Management team by coordinating vendor relationships and maintaining compliance with established company requirements and procedures. This role serves as a key point of contact for vendors, providing support with compliance matters, onboarding and documentation, basic software training, reporting, and initial contract reviews.

This is an excellent opportunity for a detail-oriented, service-minded professional who enjoys working with people, managing multiple priorities, and building strong vendor relationships in a fast-paced environment.

What You'll Do

• Communicate directly with vendors regarding compliance requirements, required documentation, deadlines, and outstanding items.
• Monitor vendor compliance records and follow up on missing, incomplete, or expired documentation.
• Review vendor information and supporting documentation for accuracy, completeness, and compliance with established requirements.
• Review vendor contracts and related documents using established checklists to identify missing information, incomplete sections, or required documentation; obtain corrections or elevate issues as needed.
• Deliver basic software training to vendors using approved training materials, procedures, and criteria.
• Respond to vendor inquiries regarding compliance requirements, documentation, system processes, and established procedures.
• Prepare and maintain vendor, compliance, and operational reports.
• Identify discrepancies in vendor records and work directly with vendors to obtain corrections or missing information.
• Cross-train in key vendor-related responsibilities and provide backup support as needed.
• Occasionally attend vendor conferences and events with the Vendor Relations Manager; occasional overnight travel may be required.
• Maintain the confidentiality of vendor and company information.
• Follow established policies, procedures, and compliance requirements.
• Perform other duties and responsibilities as assigned.

What You'll Bring

• High school diploma or GED required; an associate degree in a related field is preferred.
• Minimum of six months of customer service experience, preferably in a high-volume or service-focused environment.
• Proficiency in Microsoft Excel, including data tracking, reporting, and analysis; working knowledge of Microsoft Word, PowerPoint, and Outlook.
• Demonstrated ability to resolve customer inquiries, address concerns, and provide timely, professional service.
• Strong verbal and written communication skills, with the ability to work effectively with customers, vendors, and internal teams at multiple levels of the organization.
• Ability to manage multiple tasks, adapt to changing priorities, and maintain service levels in a fast-paced operating environment.
• Availability to work evenings, nights, weekends, and on-call shifts during a Category (CAT) event or other periods of increased business demand.

Why Join Us?

Our Tampa office is located in theWestshore District, one of the area's most desirable business and lifestyle destinations, with convenient access to dining, shopping, major highways, and the airport.

We take pride in ourcollaborative company culture and provide employees withvery competitive benefits designed to support their well-being and professional success. This is afull-time, benefits-eligible, exempt position that is based in our Tampa office and requires working in the office.

Additional Information

Employment is contingent upon successfully completing a pre-employment background check. Additional screening, such as driving history or credit checks, may be required depending on the position.

This job description describes the general nature and level of work performed and the knowledge and skills typically required for the position. It is not intended to be a comprehensive list of all duties, responsibilities, or requirements. Management reserves the right to assign or reassign duties and responsibilities at any time.

Equal Opportunity Employer: Heritage Insurance Holdings, Inc. is committed to providing equal employment opportunities and does not unlawfully discriminate against qualified applicants or employees based on any status protected by applicable law.