Vendor Relations & Onboarding Specialist

Amerit Fleet Solutions; Charlotte (NC); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Full benefits 30 days

Medical coverage

401(k) match

Paid time off

ASE certification reimbursement

Employee referral bonus

Wellness programs

ERGs

Discounts

Job summary

Amerit Fleet Solutions in the United States is seeking a Vendor Relations Specialist to lead onboarding, qualification, and day-to-day management of our vendor network. This role emphasizes communication, organization, and accuracy to keep vendor activities aligned with Amerit standards.

The position supports the Manager of Vendor Relations & Dispute Resolution and offers exposure to a fast-paced environment with cross-functional collaboration across procurement, operations, and accounts

Qualifications

• High school diploma or equivalent.
• Proficiency in Microsoft Excel.
• Comfortable and effective on the phone; demonstrated ability to build rapport with external contacts.
• Exceptional organizational and time management skills; ability to balance multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Excellent attention to detail and commitment to accuracy.
• Ability to learn new software systems quickly (Zendesk experience a plus).
• Willingness to take initiative; self-starter mentality.
• Ability to exercise independent judgment and make decisions with confidence.

Responsibilities

• Identify and research qualified vendors to meet Amerit's needs across all business segments.
• Conduct initial outreach to prospective vendors; lead qualification discussions to determine fit with Amerit requirements and standards.
• Partner with Manager on vendor selection and due diligence oversight.
• Guide vendors through the onboarding process in accordance with company procedures and regulatory requirements.
• Maintain and update vendor account numbers, contact information, and key documentation in Zendesk and database systems.
• Ensure all required contracts, agreements, and compliance documentation are collected, filed, and current prior to vendor going live.
• Develop subject matter expertise on Amerit's vendor requirements and communicate them clearly to prospective and current vendors.
• Initiate, cultivate, and maintain positive, professional relationships with vendors and Amerit customers they support.
• Maintain national account communications and coordination; participate in vendor calls and status updates with key accounts to ensure alignment on expectations and performance.
• Monitor vendor compliance with Amerit requirements; ensure all documentation, certifications, and agreements remain current and non-expired.
• Follow up with vendors to ensure customer account numbers are active, properly set up, and communicated to the field.
• Maintain and organize all onboarding paperwork and account records in accordance with company standards.
• Collaborate with Accounts Payable, Procurement, Operations, and Management to identify and resolve vendor setup issues before they impact service.
• Communicate proactively with internal teams and vendors to elevate problems early and coordinate swift resolution.

Skills

Phone communication

Microsoft Excel

Organizational skills

Written communication

Time management

Attention to detail

Independent judgment

Education

High school diploma

Tools

Zendesk

CRM systems

Job description

Amerit Fleet Solutions in the United States is seeking a Vendor Relations Specialist to lead onboarding, qualification, and day-to-day management of our vendor network. This role emphasizes communication, organization, and accuracy to keep vendor activities aligned with Amerit standards.

The position supports the Manager of Vendor Relations & Dispute Resolution and offers exposure to a fast-paced environment with cross-functional collaboration across procurement, operations, and accounts