Posting Title Vendor Relations Specialist

Amerit Fleet Solutions; Northern (KY); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Full benefits within 30 days

Medical, dental, vision, prescription药

Life insurance

401(k) match program

Paid vacation, holidays, and sick time

ASE certification program with fee Re.

Employee referral program, up to $1,-}

Employee discounts on cell phone and娱乐

ERGs promoting inclusion

Wellness and fitness programs

Job summary

Amerit Fleet Solutions is a leading provider of fleet maintenance and repair services across the United States. The Vendor Relations Specialist is the front line of Amerit's vendor management operation, handling onboarding, qualification, and day-to-day relationship management with a national vendor network.

This role is highly communicative, with about 40% of time on phone calls, and collaborates with the Manager of Vendor Relations & Dispute Resolution to ensure vendors are properly set up,

Qualifications

• High school diploma or equivalent.
• Proficiency in Microsoft Excel.
• Strong phone skills and ability to build rapport with external contacts.
• Excellent organizational and time-management abilities in a fast-paced environment.
• Strong written and verbal communication skills.
• Detail-oriented with accuracy.
• Ability to learn new software quickly (Zendesk a plus).
• Proactive, self-starter with independent judgment.
• Ability to manage multiple priorities and make decisions confidently.

Responsibilities

• Identify and research qualified vendors to meet Amerit's needs.
• Conduct initial outreach and lead qualification discussions.
• Partner with Manager on vendor selection and due diligence oversight.
• Guide vendors through onboarding and document compliance.
• Maintain vendor accounts and documentation in Zendesk.
• Ensure contracts and compliance docs are current before live.
• Develop expertise on vendor requirements and communicate them clearly.
• Maintain relationships with vendors and Amerit customers.
• Coordinate vendor communications with key accounts.
• Monitor vendor compliance and expiration of docs.
• Ensure vendor numbers are active and properly set up.
• Maintain onboarding paperwork per standards.
• Collaborate with Accounts Payable, Procurement, Operations, and Management.
• Proactively communicate to resolve issues.

Skills

Phone communication

Organizational skills

Time management

Attention to detail

Written and verbal communication

Independent judgment

Education

High school diploma or equivalent

Tools

Zendesk

Microsoft Excel

CRM systems

ERP systems (PeopleSoft)

Job description

Position Summary

Amerit Fleet Solutions is a leading provider of fleet maintenance and repair services across the United States. Backed by New Mountain Capital, Amerit is rapidly expanding through both acquisitions and organic growth. We deliver industry-leading service, scale, and innovation to keep America's fleets moving.

The Vendor Relations Specialist is the front line of Amerit's vendor management operation, responsible for onboarding, qualification, and day-to-day relationship management with our vendor network. This role is highly communicative—spending approximately 40% of the day on phone calls—managing both inbound vendor inquiries and outbound prospecting to identify qualified vendors that meet customer needs. The Specialist works alongside the Manager of Vendor Relations & Dispute Resolution to ensure vendors are properly set up, compliant, and performing to Amerit standards. This position offers an excellent entry point for someone who thrives in a fast-paced environment, enjoys solving problems through communication, and is organized enough to manage competing priorities with accuracy.

Compensation: Competitive Pay -Paid weekly, every Friday! Pay Range: $25.00-$27.00depending on experience.

The benefits of belonging – what’s in it for you?

• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) match program
• Paid vacation, holidays, and sick time
• Commitment to your safety through boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program through our Amerit University
• Employee referral program, up to $1,000 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion
• Wellness and fitness programs through our provider

Essential Duties & Responsibilities

Vendor Identification & Qualification

• Identify and research qualified vendors to meet Amerit's needs across all business segments
• Conduct initial outreach to prospective vendors; lead qualification discussions to determine fit with Amerit requirements and standards
• Partner with Manager on vendor selection and due diligence oversight

Vendor Onboarding & Account Setup

• Guide vendors through the onboarding process in accordance with company procedures and regulatory requirements
• Maintain and update vendor account numbers, contact information, and key documentation in Zendesk and database systems
• Ensure all required contracts, agreements, and compliance documentation are collected, filed, and current prior to vendor going live
• Develop subject matter expertise on Amerit's vendor requirements and communicate them clearly to prospective and current vendors

Vendor Relationship & Compliance Management

• Initiate, cultivate, and maintain positive, professional relationships with vendors and Amerit customers they support
• Maintain national account communications and coordination; participate in vendor calls and status updates with key accounts to ensure alignment on expectations and performance
• Monitor vendor compliance with Amerit requirements; ensure all documentation, certifications, and agreements remain current and non-expired
• Follow up with vendors to ensure customer account numbers are active, properly set up, and communicated to the field
• Maintain and organize all onboarding paperwork and account records in accordance with company standards

Cross-Functional Collaboration

• Collaborate with Accounts Payable, Procurement, Operations, and Management to identify and resolve vendor setup issues before they impact service
• Communicate proactively with internal teams and vendors to elevate problems early and coordinate swift resolution

Required Qualifications

• High school diploma or equivalent
• Proficiency in Microsoft Excel
• Comfortable and effective on the phone; demonstrated ability to build rapport with external contacts
• Exceptional organizational and time management skills; ability to balance multiple priorities in a fast-paced environment
• Strong written and verbal communication skills
• Excellent attention to detail and commitment to accuracy
• Ability to learn new software systems quickly (Zendesk experience a plus)
• Willingness to take initiative; self-starter mentality
• Ability to exercise independent judgment and make decisions with confidence

Preferred Qualifications

• Experience in vendor management, account management, or operations
• Background in fleet management, transportation, or automotive industry
• Experience with Zendesk or other ticketing/CRM systems
• Administrative, customer service, or procurement experience
• Familiarity with ERP systems such as PeopleSoft

Key Competencies

• Communication & Relationship Building
• Organization & Process Discipline
• Attention to Detail & Accuracy
• Problem-Solving & ResourcefulnessTime Management & Multitasking
• Cross-Functional Collaboration
• Adaptability & Quick Learning
• Customer-Centric Mindset

Work Environment

This role operates in a fast-paced, dynamic environment with constant communication demands. Expect to spend approximately 40% of your day on phone calls with vendors, customers, and internal teams. Regular communication occurs via phone, email, Zendesk, and video meetings. The position requires flexibility to respond to urgent vendor issues and shifting priorities. The successful candidate thrives in this high-touch, relationship-intensive environment and enjoys the variety that comes with supporting multiple vendors across different business segments.