Vendor Relations Coordinator

AFC Automotive Finance Corporation; United States; Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Immediately vested 401K with company  

Paid Vacation, Personal, and Sick Time

Tuition Reimbursement for eligible  

Employer-paid disability and life

Job summary

OPENLANE is seeking a Vendor Relations Coordinator to provide exceptional service to recovery vendors, manage high-volume queues, and audit vendor performance. This role bridges client teams and recovery partners, ensuring timely transactions and accurate communications in a fast-paced environment.

This remote role supports US operations, collaborates with cross-functional teams, and allows for overtime as needed.

Qualifications

• High School Diploma or GED required.
• 1–3 years of customer service experience, preferably in complaints, resolutions, or customer retention.
• Proficiency with Excel and Outlook; strong organization and time-management skills.

Responsibilities

• Monitor and process all account transactions within internal queue systems.
• Serve as a direct liaison between client teams and recovery vendors to resolve operational inquiries.
• Perform audits on recovery vendors to ensure standards.
• Train and assist the Vendor Relations Manager in answering operational questions.

Skills

Vendor auditing

Customer service

Communication

Microsoft Excel

Outlook

Queue management

Education

High School Diploma or GED

Tools

Internal queue systems

Transactional software

Microsoft Office

Job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

• Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity. We seek to understand and improve our customers’ experience.
• Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
• Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• - Competitive pay
• - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• - Immediately vested 401K (US) or RRSP (Canada) with company match
• - Paid Vacation, Personal, and Sick Time
• - Paid maternity and paternity leave (US)
• - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• - Robust Employee Assistance Program
• - Employer paid Leap into Service Day to volunteer
• - Tuition Reimbursement for eligible programs
• - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• - Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For:

A Vendor Relations Coordinator who will provide exceptional service to our recovery vendors, navigate complex situations, and build strong partner relationships. This high-impact role acts as a vital bridge between client teams and recovery partners, manages queue transactions, performs vendor audits, and drives a positive experience in a high-volume, fast-paced environment.

You Are:

• - Solution-Oriented. You regularly handle unique and complex situations with a positive, constructive approach.
• - Detail-Driven. You conduct thorough vendor audits to ensure alignment with company standards and maintain high quality.
• - Collaborative. You communicate effectively across teams, act as a bridge between client groups and vendors, and foster a supportive environment.
• - Adaptable & Resilient. You maintain patience, assertiveness, and composure in a fast-paced setting while adapting smoothly to new assignments.

You Bring:

• - Core Knowledge Internal queue systems and transaction management protocols.
• - Vendor auditing processes and quality assurance standards. Foundational understanding of automotive titles, remarketing, skip tracing, repossessions, collections, or auto auctions.
• - Functional Expertise Dispute resolution, complaint handling, and customer retention methodologies.
• - High-volume written and verbal communication techniques.
• - Cross-functional liaison skills between internal client teams and external vendors.
• - Technical Expertise Proficiency with computers and Microsoft Office products, specifically Excel and Outlook.
• - Familiarity with internal queue systems and transactional software.

You Own:

• - Vendor Operations & Queue Management Monitor and process all account transactions within internal queue systems.
• - Serve as a direct liaison between client teams and recovery vendors to resolve operational inquiries.
• - Quality Assurance & Auditing Perform audits on recovery vendors to ensure they meet established standards.
• - Drive positivity and constructive solutions in vendor interactions.
• - Team Operations & Adaptability Train and assist the Vendor Relations Manager in answering operational questions from coordinators.
• - Adapt positively to new tasks, assignments, and evolving business needs.

You Drive:

• - Execution : Consistent queue processing, timely completion of vendor audits, and efficient communication across channels.
• - Results : Strong recovery vendor relationships, high customer service ratings, and compliant operations across client accounts.

Who You Will Work With:

Reporting to the Vendor Relations Manager, this role will collaborate with recovery vendors, client teams, operations staff, and peer coordinators on a daily basis.

Where You Work:

Your work is performed as a Remote employee, depending on business needs and location.

Must Have’s:

• - High School Diploma or GED.
• - 1 to 3 years of customer service experience, preferably in complaints, resolutions, or customer retention.
• - Proficiency with computers and Microsoft products, specifically Excel and Outlook.
• - Strong organization, time management, patience, and assertiveness.
• - Ability to work overtime as required by management.

Compensation Range of

Hourly: $18.00 - $20.00 USD