Vendor Relations Admin

OPENLANE; United States; Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

Immediately vested 401K / RRSP with up

Paid Vacation, Personal, and Sick Time

Maternity and paternity leave

Short-term/Long-term disability and AD

Employee Assistance Program

Volunteer Day program

Tuition Reimbursement

Career growth across a global org

Internal promotions and advancement

Job summary

OPENLANE is seeking a Vendor Relations Admin to support vendor administration, workflows, and account compliance. You will help track performance metrics, coordinate re-assignments, and audit vendor documentation while serving as the liaison between vendors and management.

The ideal candidate has 2+ years in admin support, collections, repossession, or related fields. You will handle daily assignments, escalations, and ensure compliance with SLA requirements.

Qualifications

• 2+ years of experience in administrative support, vendor relations, collections, or repossession operations.
• Associate degree or equivalent practical experience required.
• Strong organizational, multitasking, and workflow prioritization skills.
• Excellent written and verbal communication skills.

Responsibilities

• Perform daily assignments, repossession tracking, and handle urgent client account escalations promptly.
• Track, generate, and report daily, weekly, and monthly operational performance metrics to assist management decision-making.
• Assist with client and internal audits, ensuring full compliance with SLA requirements and internal SOPs.
• Coordinate account re-assignments, manage inventory re-allocations, and scrub aging inventory to prevent bottlenecks.
• Serve as the administrative point of contact between vendor reps and management for account-level inquiries.
• Input urgent client updates and account notes with high accuracy and speed.
• Audit vendor documentation for completeness and enforce consistent adherence to crediting guidelines.

Skills

Detail-Oriented

Process-Driven

Collaborative Communicator

Education

Associate Degree

Tools

Microsoft Excel

Google Sheets

Job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement
  

We’re Looking For:

We are seeking a Vendor Relations Admin with experience in vendor administration, operational workflows, and account compliance. You will be part of a Vendor Relations team responsible for ensuring seamless operational support, accurate account documentation, and effective liaison between vendors and management. You will be involved in tracking performance metrics, coordinating re-assignments, and auditing vendor documentation. In this role, you will have the opportunity to use your experience in process compliance, data entry, and SLA management. The ideal candidate will have 2+ years of experience in administrative support, collections, repossession, or related fields.

You Are:

• Detail-Oriented: You ensure all account handling, documentation, and notes strictly align with company policies, compliance guidelines, and client scorecards.
• Process-Driven: You thrive in fast-paced operational settings, accurately scrubbing old inventory and streamlining re-allocation workflows.
• Collaborative Communicator: You serve as an effective central liaison between external vendors and internal management to resolve account inquiries.

You Will:

• Perform daily assignments, repossession tracking, and handle urgent client account escalations promptly.
• Track, generate, and report daily, weekly, and monthly operational performance metrics to assist management decision-making.
• Assist with client and internal audits, ensuring full compliance with SLA requirements and internal SOPs.
• Coordinate account re-assignments, manage inventory re-allocations, and scrub aging inventory to prevent bottlenecks.
• Serve as the administrative point of contact between vendor reps and management for account-level inquiries.
• Input urgent client updates and account notes with high accuracy and speed.
• Audit vendor documentation for completeness and enforce consistent adherence to crediting guidelines.

Must Have’s:

• 2+ Years of relevant experience in administrative support, vendor relations, collections, or repossession operations.
• Associate Degree or equivalent practical experience.
• Strong organizational, multitasking, and workflow prioritization skills.
• Proficiency in Microsoft Excel, Google Sheets, and reporting/data entry tools.
• Excellent written and verbal communication skills.
• High attention to detail with proven ability to execute standard operating procedures (SOPs) precisely.

Nice to Have’s:

• Prior experience in the automotive remarketing, repossession, or financial services industries.
• Familiarity with inventory allocation platforms or CRM software.
• Exposure to client SLA scorecards and regulatory audit compliance processes.

Compensation Range of

Hourly: $18.00 - $20.00 USD