Vendor Programs & Implementation Manager - Member Impact

Tecsa; Illinois; On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(K) match up to 4%

Paid Time Off

Employer-Paid Life Insurance

Paid Maternal Leave

Paid Paternal Leave

Employee Assistance Programs

Spouse Insurance (optional)

Job summary

Zing Health is seeking a Manager for Vendor Programs & Implementation to oversee end-to-end vendor projects and ongoing management of supplemental benefit partners.

You will coordinate internal teams, manage timelines, ensure regulatory and data integrity, and drive a high-quality member experience across multiple programs. This role is pivotal as Zing Health scales its operations into 2027 and beyond.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 5+ years of experience in vendor management.
• 5+ years of experience in project or program management.
• 5+ years of experience in healthcare operations, preferably Medicare Advantage or supplemental benefits.
• Strong understanding of supplemental benefits and vendor ecosystems.
• Familiarity with 837 file formats and data exchanges.
• Knowledge of regulatory and Part C reporting considerations.

Responsibilities

• Own end-to-end project execution for supplemental vendor implementations and enhancements, including planning, coordination, testing, go-live, and post-implementation stabilization.
• Coordinate cross-functional stakeholders (Operations, IT, Compliance, Finance, Marketing).
• Track risks, issues, and mitigation strategies.
• Ensure vendors meet contractual, technical, and regulatory requirements.
• Lead vendor testing, validation, and sign-off processes.
• Communicate status updates and executive-level summaries as needed.
• Provide ongoing vendor oversight to ensure performance, compliance, and service quality across all assigned supplemental vendors.
• Partner with Operations, Compliance, IT, Finance, and Member Experience teams to translate requirements into actionable vendor expectations.

Skills

Vendor management

Project management

Healthcare operations

Regulatory awareness

Data exchange formats

Education

Bachelor's degree or equivalent

Job description

Zing Health is seeking a Manager for Vendor Programs & Implementation to oversee end-to-end vendor projects and ongoing management of supplemental benefit partners.

You will coordinate internal teams, manage timelines, ensure regulatory and data integrity, and drive a high-quality member experience across multiple programs. This role is pivotal as Zing Health scales its operations into 2027 and beyond.