Member Experience Systems Analyst - End-to-End Owner

Tecsa; Illinois; On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, Vision

Employer-Paid Life Insurance

Paid Maternal Leave

Paid Paternal Leave

401(K) match up to 4%

Paid-Time-Off

Employee Assistance Programs

Job summary

Zing Health is seeking a Strategic Execution Lead / Business Systems Analyst to drive member experience initiatives from scoping to post-launch monitoring. This role partners with business and IT, authors detailed requirements, manages ticketing, and steers IT and vendor workstreams to successful delivery.

The ideal candidate will work with Data, Salesforce, and Reporting teams to translate business needs into actionable solutions while ensuring regulatory alignment and measurable impact on

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• 3+ years in project management, business analysis, process improvement, or healthcare operations.

Responsibilities

• Lead end-to-end execution of member experience initiatives from scoping through implementation and post-launch monitoring.
• Draft clear business requirements and process documentation in partnership with stakeholders; translate needs for IT and vendors.

Skills

Project management

Business analysis

Process improvement

Stakeholder collaboration

Education

Bachelor's degree

Tools

Jira

ServiceNow

Salesforce

Job description

Zing Health is seeking a Strategic Execution Lead / Business Systems Analyst to drive member experience initiatives from scoping to post-launch monitoring. This role partners with business and IT, authors detailed requirements, manages ticketing, and steers IT and vendor workstreams to successful delivery.

The ideal candidate will work with Data, Salesforce, and Reporting teams to translate business needs into actionable solutions while ensuring regulatory alignment and measurable impact on