Vendor Performance & Collections Specialist

SunStrong Management LLC; San Francisco (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k)

Competitive compensation

Job summary

SunStrong Management LLC in San Francisco, CA seeks a Servicing and Collections Associate to oversee third-party vendor relationships and support day-to-day servicing and collections operations. You will monitor SLAs, drive down delinquencies, coordinate across internal teams, and ensure regulatory compliance with FDCPA and data security standards.

The role is onsite, requires 4+ years in collections, strong data skills including Excel/SQL and BI tools, and excellent communication with

Qualifications

• Bachelor’s degree preferred (Accounting, Finance or related field).
• 4+ years of B2C collections experience preferred.
• 2–3 years analytical/operational experience including root cause analysis.
• Strong vendor lifecycle, SLAs, KPIs, and regulatory knowledge.
• Excellent communication with C-suite, executives, investor groups.
• Proficiency with Excel and data tools such as SQL, Tableau, Power BI.

Responsibilities

• Manage vendor performance against SLAs and maintain contract docs.
• Coordinate cross-functional teams and external vendors on deliverables.
• Monitor collections performance and report progress to leadership.
• Improve collections results while adhering to policies and regulations.
• Investigate issues, perform root-cause analysis, and drive corrective actions.
• Coach sub-servicers and update procedures as needed.
• Ensure regulatory compliance, audits, and data security standards.
• Reconcile data with servicing teams and vendors.
• Produce ad-hoc analyses using Excel/SQL/BI tools.

Skills

Vendor management

Data analysis

Excel

SQL

Communication

Education

Bachelor's Degree (Accounting/Finance or related)

Tools

SQL

Tableau

Power BI

Excel

Job description

SunStrong Management LLC in San Francisco, CA seeks a Servicing and Collections Associate to oversee third-party vendor relationships and support day-to-day servicing and collections operations. You will monitor SLAs, drive down delinquencies, coordinate across internal teams, and ensure regulatory compliance with FDCPA and data security standards.

The role is onsite, requires 4+ years in collections, strong data skills including Excel/SQL and BI tools, and excellent communication with