Servicing and Collections Associate

SunStrong Management, LLC; San Francisco (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits (medical,Dental

Vision, life insurance, and 401(k)

Competitive compensation

Job summary

SunStrong Management, LLC in San Francisco, CA seeks a Servicing and Collections Associate to oversee third-party vendor relationships and support day-to-day servicing and collections operations. The role ensures SLAs are met, regulatory requirements are followed, and costs are driven down while maintaining service quality.

The position is onsite in San Francisco, requiring strong communication, data analysis, and cross-functional coordination with internal teams and external vendors.

Qualifications

• Bachelor’s degree preferred in Accounting, Finance or related field.
• 4+ years of collections experience, preferably in B2C markets.
• 2–3 years of analytical/operational experience including root-cause analysis and data-driven decisions.
• Strong understanding of vendor lifecycle management, SLAs, KPIs, and basic regulatory expectations for third-party relationships.
• Excellent communication with C-suite, executives, and investor groups.
• Proficiency with Excel and data analysis tools such as SQL, Tableau, or Power BI.

Responsibilities

• Manage vendor relationships by monitoring performance against SLAs and maintaining contract records.
• Coordinate between internal departments and external vendors to ensure timely deliverables.
• Track collections performance and present progress in leadership/investor meetings.
• Improve collections results by supporting compliant collections practices.
• Investigate operational issues, perform root cause analysis, and coordinate corrective actions.
• Coach and develop sub-servicers, including performance reviews and training.
• Ensure regulatory compliance and data security through audits and remediation.
• Reconcile data between internal and external teams and streamline handoffs.
• Produce ad-hoc analyses to inform vendor performance and invoicing accuracy.

Skills

Communication skills

Data-driven decision making

Detail-oriented

Analytical thinking

Education

Bachelor’s degree preferred (Accounting, Finance or related)

Tools

Excel

SQL

Tableau

Power BI

Job description

Servicing and Collections Associate

BRIEF DESCRIPTION OF SUNSTRONG MANAGEMENT

SunStrong Management is a leading independent asset management and servicing platform specializing in residential and commercial solar energy portfolios. SunStrong provides end-to-end services including operations and maintenance, customer billing and support, asset performance management, and investor reporting. The company partners with leading capital providers to optimize clean energy assets at scale, supporting the growth of distributed renewable energy while delivering reliable performance and exceptional customer experience

THE POSITION

The Servicing and Collections Associate is responsible for helping to oversee third-party vendor relationships and supporting day-to-day servicing and collections operations to ensure vendors meet contractual obligations, service-level agreements (SLAs), and regulatory requirements. This role combines vendor performance monitoring, collections procedures and policies oversight, risk and compliance management, operational problem solving, cross-functional coordination, and communication skills to drive service quality, drive down delinquencies, and improve cost efficiency. This is an onsite position based in San Francisco, CA

RESPONSIBILITIES

• Manage vendor relationships by monitoring performance against SLAs, tracking deliverables, and maintaining up-to-date contract and contact documentation.
• Facilitate communication and project coordination between multiple internal departments and external vendors, ensuring clear expectations, timely information flow, and alignment on deliverables and deadlines.
• Consistently track and monitor collections performance on various portfolios and be able to speak to that progress in leadership and/or investor meetings.
• Drive collections results through developing and supporting collections practices while adhering to the policies and regulations.
• Investigate and resolve operational issues and escalations, perform root-cause analysis and coordinate corrective action plans with internal stakeholders and vendor partners.
• Coach and develop sub-servicers as a whole, which could include performance reviews, refresher training, corrective action plans, procedure updates, etc.
• Ensure compliance with regulatory requirements (including appropriate FDCPA guidelines), internal policies, and data security standards by participating in audits, assessments, and remediation efforts.
• Collaborate with servicing operations teams to reconcile data discrepancies, validate reconciliations, and streamline handoffs between internal teams and external vendors.
• Pull ad-hoc analysis and operational reports using Excel, SQL, or business intelligence tools to provide timely insights into vendor performance, servicing outcomes, and invoicing accuracy.

MINIMUM REQUIREMENTS

• Bachelor’s Degree preferred (Accounting, Finance or other applicable field)
• Minimum of 4+ years of collections experience, preferably in the B2C markets
• Minimum of 2-3 years related analytical and/or operational experience including root cause analysis and strong data-driven decision making
• Strong understanding of vendor lifecycle management, SLAs, KPIs, contract terms, and basic regulatory expectations impacting third-party relationships.
• Strong communication and interpersonal skills, including the ability to communicate effectively with C-suite, executive leadership, and investor groups
• Proficiency with Excel (pivot tables, advanced formulas) and experience with data analysis tools such as SQL, Tableau, Power BI, or similar platforms

PREFERRED QUALIFICATIONS

• Salesforce Experience
• Experience in the solar industry
• Experience with loan servicing platforms and/or lease servicing platforms

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES

• Detail-oriented, ability to work within deadlines
• Excellent verbal and written communication skills as well as strong presentation and interpersonal skills a plus

WORKING CONDITIONS

• Onsite position in San Francisco, CA
• Ability to adhere to Compliance standards
• Projects and activities may dictate the need for working longer hours at times

  BENEFITS

  • Comprehensive benefits, including medical, dental, vision, life insurance, and 401(k)
  • Competitive compensation