Onsite SF Servicing & Collections Analyst

SunStrong Management, LLC; San Francisco (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits (medical,Dental

Vision, life insurance, and 401(k)

Competitive compensation

Job summary

SunStrong Management, LLC in San Francisco, CA seeks a Servicing and Collections Associate to oversee third-party vendor relationships and support day-to-day servicing and collections operations. The role ensures SLAs are met, regulatory requirements are followed, and costs are driven down while maintaining service quality.

The position is onsite in San Francisco, requiring strong communication, data analysis, and cross-functional coordination with internal teams and external vendors.

Qualifications

• Bachelor’s degree preferred in Accounting, Finance or related field.
• 4+ years of collections experience, preferably in B2C markets.
• 2–3 years of analytical/operational experience including root-cause analysis and data-driven decisions.
• Strong understanding of vendor lifecycle management, SLAs, KPIs, and basic regulatory expectations for third-party relationships.
• Excellent communication with C-suite, executives, and investor groups.
• Proficiency with Excel and data analysis tools such as SQL, Tableau, or Power BI.

Responsibilities

• Manage vendor relationships by monitoring performance against SLAs and maintaining contract records.
• Coordinate between internal departments and external vendors to ensure timely deliverables.
• Track collections performance and present progress in leadership/investor meetings.
• Improve collections results by supporting compliant collections practices.
• Investigate operational issues, perform root cause analysis, and coordinate corrective actions.
• Coach and develop sub-servicers, including performance reviews and training.
• Ensure regulatory compliance and data security through audits and remediation.
• Reconcile data between internal and external teams and streamline handoffs.
• Produce ad-hoc analyses to inform vendor performance and invoicing accuracy.

Skills

Communication skills

Data-driven decision making

Detail-oriented

Analytical thinking

Education

Bachelor’s degree preferred (Accounting, Finance or related)

Tools

Excel

SQL

Tableau

Power BI

Job description

SunStrong Management, LLC in San Francisco, CA seeks a Servicing and Collections Associate to oversee third-party vendor relationships and support day-to-day servicing and collections operations. The role ensures SLAs are met, regulatory requirements are followed, and costs are driven down while maintaining service quality.

The position is onsite in San Francisco, requiring strong communication, data analysis, and cross-functional coordination with internal teams and external vendors.