Vendor Operations Lead — Global Partnerships

airbnb, Inc.; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Airbnb, Inc. is seeking an experienced Vendor Manager to own end-to-end management of a portfolio of third-party partners delivering critical operational services for guests and hosts. You will lead performance forums, use data to diagnose issues, and drive improvements across invoicing, quality, and governance.

You will collaborate with Legal, Sourcing, and Finance to shape contractual obligations and vendor processes while mentoring junior staff and influencing senior stakeholders.

Qualifications

• 6+ years of experience in vendor management, claims adjusting, or outsourcing management.
• Experience managing large-scale, complex operational vendors with minimal oversight.
• Strong analytical skills with Excel/Sheets, SQL, or BI tools.
• Excellent negotiation, executive communication, and stakeholder-management skills.

Responsibilities

• Own the day-to-day management and performance oversight of an assigned portfolio of vendors within established team strategy and governance.
• Lead daily/weekly performance forums, synthesizing multiple sources of data to diagnose root causes and drive action with vendors.
• Act as the escalation point for complex or high-risk vendor issues on behalf of guests and hosts, negotiating resolution.
• Assist in designing metrics and frameworks to monitor vendor performance and determine action plans.

Skills

Vendor management

Claims adjusting

Outsourcing management

SQL

Excel/Sheets

Tableau

Power BI

Stakeholder management

Negotiation

Lean Six Sigma

Change management

Tools

Tableau

Looker

Power BI

SQL

Job description

Airbnb, Inc. is seeking an experienced Vendor Manager to own end-to-end management of a portfolio of third-party partners delivering critical operational services for guests and hosts. You will lead performance forums, use data to diagnose issues, and drive improvements across invoicing, quality, and governance.

You will collaborate with Legal, Sourcing, and Finance to shape contractual obligations and vendor processes while mentoring junior staff and influencing senior stakeholders.