Senior Vendor Strategy & Partnerships Lead

Expedia Group; Seattle (WA); On-site; USD 155,000 - 217,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Employee Assistance Program

Wellness programs

Travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group in Seattle is seeking a strategic Vendor Management professional to lead outsourcing relationships and contract governance. You will partner with Legal and Procurement, negotiate terms, and drive performance excellence across global outsourcing partners.

The role focuses on reducing risk, optimizing vendor footprints, and delivering value across the Traveler and Partner Service Platform within the Product organization.

Qualifications

• Naturally inquisitive with excellent communication skills.
• A collaborative partner who works effectively with suppliers and across internal functions.
• You see the bigger picture and understand impact on customer experience.
• Skilled at identifying key messages and communicating them effectively.
• You are numerate and can size/prioritize opportunities.
• Bachelor’s Degree (MBA or equivalent desired).
• You are excellent at building and maintaining relationships, both internally and externally.

Responsibilities

• Build and maintain strong relationships with outsourced partners.
• Administer communication frameworks across diverse internal and external groups.
• Serve as a contractual expert for internal and external business stakeholders.
• Provide guidance and support regarding the terms and conditions of contractual agreements.
• Negotiate contractual changes as required in support of the business.
• Act as the primary escalation point for vendor performance and contract compliance.
• Identify potential risks in vendor relationships and develop mitigation strategies.
• Encourage vendors to adopt innovative practices and continuous improvement initiatives.
• Partner with Legal and Procurement in support of contract negotiations.
• Identify opportunities to optimize the vendor footprint and outsourcing spend.
• Maintain an understanding of global Contact Center outsourcing partners, including capabilities, footprint, pricing models, and regional needs.
• Facilitate discussions and drive resolution related to disputes, performance challenges, and other contract-affecting situations.
• Develop policies and procedures to support vendor and supplier relationship governance.
• Produce content requirements, facilitate executive performance reviews, and manage action items.
• Coordinate, schedule, and facilitate all facets of Partner Business Reviews.
• Drive consistent messaging and strategy to outsourced partners.

Skills

Naturally inquisitive

Excellent communication

Collaborative partner

Big picture thinking

Key messages

Numerate

Relationship building

Education

Bachelor’s degree (MBA or equivalent)

Job description

Expedia Group in Seattle is seeking a strategic Vendor Management professional to lead outsourcing relationships and contract governance. You will partner with Legal and Procurement, negotiate terms, and drive performance excellence across global outsourcing partners.

The role focuses on reducing risk, optimizing vendor footprints, and delivering value across the Traveler and Partner Service Platform within the Product organization.