Vendor Operations Architect — Scale Our Marketplace (Remote)

ZenOne; United States; On-site; USD 148,500 - 181,500; Full time

Benefits offered by this job

Stock options

Health insurance for employees and the

Remote-first work environment

4 weeks of vacation

Job summary

ZenOne is seeking a Head of Vendor Operations to build and lead the operational foundation behind the ZenOne marketplace. You’ll collaborate with the CEO, engineering, vendors, and operations to streamline onboarding, data flows, order processing, and evolving workflows as we scale.

This cross-functional leadership role combines operations, technology, process design, and vendor management, with success measured by systems that prevent issues and deliver scalable, high-quality outcomes.

Qualifications

• Strong systems thinking and ability to design scalable processes.
• Proven experience building or improving operational systems in high-growth settings.
• Experience leading cross-functional initiatives involving technology and operations.
• Excellent organizational and project management skills.
• Strong analytical and problem-solving abilities.
• Outstanding communication and relationship-building skills.

Responsibilities

• Build and mentor the Vendor Operations team as ZenOne grows.
• Establish operating metrics and accountability for the marketplace.
• Lead onboarding and data-flow improvements across suppliers, products, and orders.
• Design scalable vendor processes and SOPs, and automate where possible.
• Collaborate with Engineering, Product, and Customer Success to optimize workflows.

Skills

Systems thinking

Process design

Cross-functional leadership

Vendor management

Analytical problem-solving

Project management

Ownership mindset

Communication

Tools

APIs

Job description

ZenOne is seeking a Head of Vendor Operations to build and lead the operational foundation behind the ZenOne marketplace. You’ll collaborate with the CEO, engineering, vendors, and operations to streamline onboarding, data flows, order processing, and evolving workflows as we scale.

This cross-functional leadership role combines operations, technology, process design, and vendor management, with success measured by systems that prevent issues and deliver scalable, high-quality outcomes.