Operations: Head of Operations - ONSITE

Abhito Llc; New York (NY); Hybrid; USD 180,000 - 280,000; Full time

Job summary

Abhito Llc seeks a Head of Operations to serve as the operational quarterback for a fast-growing legal marketplace startup. You will own end-to-end execution across GTM, legal ops, marketplace ops, and business ops at a ~4-person early-stage company.

You will build systems from scratch, scale processes, manage supply/demand, and lead cross-functional strategic initiatives with direct collaboration with the CEO. A strong generalist background and AI/prototyping fluency are essential.

Qualifications

• 8+ years in operations, marketplace operations, or consulting.
• Owned a P&L on the supply and/or demand side of a marketplace.
• Launched a new market, vertical, or product line in a marketplace environment.
• Demonstrated quantified, end-to-end ownership with clear business metrics and ROI.
• Generalist breadth — worn multiple hats across ops, sales/GTM, and strategy at a high-growth company.
• AI-first prototyping fluency — can build with LLM and Cursor-type tools without bottlenecks.
• JD or legal background a strong plus.

Responsibilities

• Serve as the operational quarterback across GTM, legal operations, marketplace operations, and business operations — owning end-to-end execution.
• Build and scale systems, processes, and teams from scratch to support a three-sided marketplace connecting consumers, law firms, and capital providers.
• Manage supply and demand balancing across the marketplace, ensuring efficient matching and capital allocation.
• Own company-wide operating rhythms, KPI reporting, sprint strategy, and PMO management.
• Lead cross-functional strategic initiatives including new market expansion, vendor management, and client success operations.
• Work directly with the CEO as the primary partner for translating strategy into execution.
• Recruit, manage, and develop high-performing operators while building a culture of accountability and urgency.
• Leverage AI tools and low-code prototyping to unblock operational bottlenecks without waiting on engineering.

Skills

GTM operations

P&L ownership

Marketplace operations

Operations leadership

AI prototyping

Education

JD or legal background

Tools

AI tools

Low-code prototyping

Job description

Our client is a fast-growing legal marketplace startup connecting consumers, law firms, and capital providers — seeking a Head of Operations to serve as the operational quarterback across GTM, legal operations, marketplace operations, and business operations at a ~4-person early-stage company.This is a rare zero-to-one founding role for a seasoned marketplace operator who has owned P&L, launched new markets, and built operational systems from scratch that scale.

What You’ll Do

• Serve as the operational quarterback across GTM, legal operations, marketplace operations, and business operations — owning end-to-end execution
• Build and scale systems, processes, and teams from scratch to support a three-sided marketplace connecting consumers, law firms, and capital providers
• Manage supply and demand balancing across the marketplace, ensuring efficient matching and capital allocation
• Own company-wide operating rhythms, KPI reporting, sprint strategy, and PMO management
• Lead cross-functional strategic initiatives including new market expansion, vendor management, and client success operations
• Work directly with the CEO as the primary partner for translating strategy into execution
• Recruit, manage, and develop high-performing operators while building a culture of accountability and urgency
• Leverage AI tools and low-code prototyping to unblock operational bottlenecks without waiting on engineering

Key Requirements

• 8+ years in operations, marketplace operations, or consulting
• Owned a P&L on the supply and/or demand side of a marketplace — Uber, Lyft, DoorDash, Airbnb-type experience
• Launched a new market, vertical, or product line in a marketplace environment
• Demonstrated quantified, end-to-end ownership with clear business metrics and ROI
• Generalist breadth — worn multiple hats across ops, sales/GTM, and strategy at a high-growth company
• AI-first prototyping fluency — can build with LLM and Cursor-type tools without hitting elementary bottlenecks
• JD or legal background a strong plus