Vendor Management Specialist

Broadway National Group; Hauppauge (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Broadway National is seeking a Vendor Management Specialist to build, manage, and strengthen a national network of trade vendors. This role balances vendor sourcing and onboarding with day-to-day relationship management, performance tracking, and pricing support, and collaborates with leadership on QBRs and RFPs.

You will manage provider relationships, negotiate rates, ensure contract compliance, review KPIs, and support pricing initiatives while coordinating with Operations and Accounting.

Qualifications

• Bachelor's degree in Business, Supply Chain or related field preferred.
• 3–5 years in vendor management, contract negotiation or subcontractor management.
• Experience in facilities maintenance or multi-site service preferred.
• Track record negotiating labor rates or subcontractor pricing.
• Trade knowledge (HVAC/R, plumbing, electrical, handyman) a plus.
• Strong Excel and CMMS experience helpful.

Responsibilities

• Grow and maintain a qualified network of service providers across assigned markets and trades.
• Negotiate and maintain labor-rate agreements with new and existing providers, within set guidelines, to protect margin.
• Lead QBRs for the assigned network and prepare data for leadership-led reviews.
• Review KPIs monthly and keep provider scorecards current.
• Coordinate with Operations and Accounting on billing issues and provider performance.
• Source and onboard new providers when coverage or performance gaps call for it.

Skills

Vendor management

Negotiation

Analytical skills

Communication

Organization

Travel

Education

Bachelor's degree in Business or Supply Chain

Tools

CMMS

Excel

Job description

Our Family

Broadway National, one of Inc. 5000’s fastest growing privately owned companies, provides national and international facilities maintenance services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Retail, Specialty and more.

Our Family

Broadway National, one of Inc. 5000’s fastest growing privately owned companies, provides national and international facilities maintenance services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Retail, Specialty and more.

Position Summary

Broadway National is seeking a Vendor Management Specialist to help build, manage, and strengthen our national network of trade vendors. This role balances vendor sourcing and onboarding with day-to-day relationship management, performance tracking, and pricing support, and works closely with leadership on Quarterly Business Reviews and RFP efforts.

Job Responsibilities

• Grow and keep a qualified network of service providers across assigned markets and trades.
• Build partnerships that work for both sides. Act as each provider's main contact for service, pricing and compliance.
• Negotiate and maintain labor-rate agreements with new and existing providers, within set guidelines, to protect margin.
• Make sure providers understand and meet their contract requirements: response times, documentation, invoice and compliance.
• Review KPIs monthly: response time, completion rate, first-time fix, quality and invoice accuracy. Keep provider scorecards current.
• Lead improvement plans for providers who underperform. Recommend an exit when performance doesn't improve.
• Lead QBRs for the assigned network. Prepare data and materials for leadership-led QBRs with top-tier providers.
• Act as the link between providers and Operations to resolve service and scheduling issues. Work with Accounting on billing issues.
• Lower total cost while raising quality. Move volume to top performers and flag rates that are out of line.
• Support RFPs: gather bids, build pricing comparisons, help evaluate proposals.
• Source and onboard new providers when coverage or performance gaps call for it.
• Keep compliance documents (COI, W‑9, agreements) and Umbrava profiles current.
• Help set and uphold vendor management policies. Other projects assigned.

Job Qualifications

• Bachelor's degree in Business, Supply Chain or a related field preferred.
• 3–5 years in vendor management, contract negotiation or subcontractor management, ideally in facilities maintenance or multi‑site service.
• A track record of negotiating labor rates or subcontractor pricing.
• Trade knowledge (HVAC/R, plumbing, electrical, handyman) a plus.
• Comfortable with KPIs and scorecards. Strong Excel. CMMS experience a plus.
• Strong financial and analytical skills.
• Clear, confident communicator with vendors and at every level internally.
• Organized, detail oriented and process driven.
• Occasional travel for provider visits and QBRs.

Benefits

• Medical, Dental and Vision insurance
• Company paid Group Term Life Insurance
• 401 (k) Retirement savings plan (company match)
• Paid vacation, sick/personal time and floating holidays
• Paid Holidays

WHY BROADWAY?

We aim to provide our employees with a family-oriented atmosphere, where they are encouraged and motivated in a comfortable setting, while still being given the proper tools to grow within the company. As we experience rapid growth each year, we strive to assure our employees grow with us. Our company welcomes both those who have industry experience and those who are interested in learning about the facility maintenance business. We offer extensive training to new hires, providing them with the skill set needed to succeed. Our goal is to not only to provide exceptional customer service to our clients, but also to create an environment where employees flourish.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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