Operations Manager

Broadway National Inc; Town of Smithtown (NY); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan (公司匹配)

Paid vacation

Paid holidays

Medical, Dental and Vision

Job summary

Broadway National Inc. is seeking an Operations Manager to lead daily operations and deliver exceptional property management services to a national and international client base. You will manage a team, review proposals, analyze reports, and ensure seamless workflows while upholding high customer satisfaction.

The role requires strong leadership, communication, and problem-solving skills, with travel as needed to client meetings and QBRs. Competitive benefits accompany this position.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Proven experience in operations management with direct people-management.
• Strong customer service and communication skills.
• Strong problem-solving, analytics, and decision-making abilities.
• Excellent leadership to motivate, coach, develop, and hold team members accountable.
• Ability to multi-task and prioritize in a fast-paced environment.
• Experience with sub-contractors and retail/facility maintenance preferred.
• Benefits include medical, dental, vision; 401(k) matching; paid time off.

Responsibilities

• Audit and review customer proposals for pricing and scope.
• Analyze operational reporting to support project completion and client satisfaction.
• Monitor performance, coach staff, and improve productivity.
• Prepare internal QBRs with deep-dive reporting.
• Manage work orders to meet service timelines.
• Maintain relationships with clients and serve as escalation point.
• Travel for client meetings and QBRs.
• Direct Operations Coordinators and other staff.
• Ensure proper work order distribution.
• Fill in various team roles to support continuity.
• Partner with Sales to lead client calls.
• Identify bottlenecks and implement process improvements.
• Resolve operational issues to improve flow.
• Respond professionally to clients/providers.
• Review and approve timecards/payroll hours.
• Enter billing information for credit card transactions.
• Adhere to company policies.
• Perform additional duties as assigned.

Skills

People management

Customer service

Problem solving

Leadership

Communication

Multitasking

Detail oriented

Retail experience

Sub-contractors

Education

Bachelor's degree

Job description

Salary Range: $75,000.00 To $100,000.00 Annually

Operations Manager

Our Family

Broadway National, one of Inc. 5000’s fastest growing privately owned companies, provides national and international Property Management services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Facility Maintenance, Retail, Specialty and more.

Job Responsibilities:

• Audit and review the team’s customer proposals to ensure accurate pricing, proper scope, and alignment with client expectations
• Analyze detailed operational reporting to support job completion, improve workflows, and maintain a high level of customer satisfaction
• Monitor team performance, identify trends and coaching opportunities, and improve accountability, productivity, and operational efficiency
• Conduct deep-dive reporting analysis in preparation for internal Quarterly Business Reviews (QBRs)
• Complete, manage, and run work orders as needed to support operational demands and ensure client expectations and service timelines are met
• Develop and maintain strong relationships with assigned clients, serving as a secondary escalation point for operational concerns and service-related issues
• Travel as needed for client meetings, operational reviews, and QBRs
• Directly manage Operations Coordinators and other assigned staff, including day-to-day direction, coaching, development, performance expectations, accountability, and escalation support
• Ensure proper work order distribution in accordance with company policies and operational standards
• Step into various team roles as needed to support operational continuity and business needs
• Partner with the Sales and Account Executive teams to lead and participate in client calls
• Ensure workflows are followed properly, identifying operational bottlenecks and implementing process improvements
• Lead the resolution of operational issues and escalations to improve job flow, team productivity, and service delivery
• Always respond to clients, service providers, and associates professionally and expediently
• Review and approve employee timecards/payroll hours as needed, ensuring accuracy and timely submission
• Enter and/or ensure billing information is entered accurately for credit card transactions
• Adhere to all company policies and procedures
• Perform additional duties as assigned or required

Job Qualifications:

• Bachelor’s degree preferred; equivalent combination of education and experience will be considered
• Proven experience in operations management with direct people-management or supervisory responsibility
• Strong customer service skills with excellent phone and communication etiquette
• Strong problem-solving, analytical, and decision-making abilities
• Excellent leadership skills with the ability to manage, motivate, coach, develop, and hold team members accountable
• Strong verbal and written communication skills
• Ability to multi-task and prioritize in a fast-paced environment
• Pro-active, organized, and detail-oriented
• National retail and facility maintenance experience preferred
• Experience working with and managing sub-contractors preferred
• Medical, Dental and Vision
• 401(k) Retirement Savings Plan (company match)
• Paid vacation, sick/personal time and floating holidays
• Paid Holidays

Why Broadway?

At Broadway National, we are committed to creating a supportive, growth-focused environment where employees have the tools, training, and opportunities to succeed. As our business continues to grow, we encourage our employees to grow with us while delivering exceptional service to our clients.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.