Vendor Management & Analytics Analyst

JPMorgan Chase & Co.; Heathrow (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Vendor Management Analyst for our Chase Card Recovery team to strengthen vendor relationships and drive operational excellence.

You will design tools to measure performance, conduct on-site reviews of law firms, and partner with business teams to define requirements. This role emphasizes risk management, process improvement, and clear communication in a fast-paced environment.

Qualifications

• Three years of business operations experience in Collection Litigations.
• Outstanding written and verbal communication skills.
• Strong task and priority management skills.
• Ability to drive issue resolution in a fast-paced environment.
• Analytic mindset with clear and persuasive presentation skills.
• Detail-oriented with excellent time management skills.
• Experience in analyzing and improving business processes.
• Ability to monitor and analyze vendor performance data.
• Bachelor’s Degree or equivalent work experience.

Responsibilities

• Monitor day-to-day business results for assigned vendors.
• Demonstrate exceptional judgment and communication skills.
• Lead compliance-related audit activities.
• Manage projects to meet critical deadlines.
• Own the vendor communication process.
• Consult with business partners to establish clear requirements.
• Identify emerging trends and propose solutions.
• Establish and maintain partnerships with external groups.
• Travel for on-site reviews approximately 1-2 times/year.

Skills

Communication skills

Project management

Analytical mindset

Vendor performance analysis

Risk management awareness

Education

Bachelor’s Degree or equivalent work experience

Job description

JPMorgan Chase & Co. is seeking a Vendor Management Analyst for our Chase Card Recovery team to strengthen vendor relationships and drive operational excellence.

You will design tools to measure performance, conduct on-site reviews of law firms, and partner with business teams to define requirements. This role emphasizes risk management, process improvement, and clear communication in a fast-paced environment.