Strategic Vendor Management Analyst II

Fairygodboss; Heathrow (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Chase is seeking a Vendor Management Analyst to support the Card Recovery team. You will manage vendor relationships, track performance, and drive improvements in risk and customer experience.

Your work will involve designing tools to measure KPIs and conducting on-site reviews of law firms to ensure strong controls and alignment with business goals. You will collaborate with internal and external partners, own the vendor communication process, and lead initiatives to meet deadlines while

Qualifications

• Three years of business operations experience in Collection Litigations.
• Outstanding written and verbal communication skills.
• Strong task and priority management skills.
• Ability to drive issue resolution in a fast-paced environment.
• Analytic mindset with clear and persuasive presentation skills.
• Detail-oriented with excellent time management skills.
• Experience in analyzing and improving business processes.
• Ability to monitor and analyze vendor performance data.
• Bachelor's Degree or equivalent work experience.

Responsibilities

• Monitor day-to-day business results for assigned vendors.
• Demonstrate exceptional judgment and communication skills.
• Lead compliance-related audit activities.
• Manage projects to meet critical deadlines.
• Own the vendor communication process.
• Consult with business partners to establish clear requirements.
• Identify emerging trends and propose solutions.
• Establish and maintain partnerships with external groups.
• Travel for on-site reviews approximately 1-2 times/year.

Skills

Vendor management

Operations

Collection Litigations

Data analysis

Communication skills

Audit/compliance

Project management

Time management

Education

Bachelor's Degree or equivalent

Job description

Chase is seeking a Vendor Management Analyst to support the Card Recovery team. You will manage vendor relationships, track performance, and drive improvements in risk and customer experience.

Your work will involve designing tools to measure KPIs and conducting on-site reviews of law firms to ensure strong controls and alignment with business goals. You will collaborate with internal and external partners, own the vendor communication process, and lead initiatives to meet deadlines while