Vendor Management Analyst II - Collections Litigation

JPMorgan Chase & Co.; Heathrow (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Vendor Management Analyst for our Chase Card Recovery team to strengthen vendor relationships and drive operational excellence.

You will design tools to measure performance, conduct on-site reviews of law firms, and partner with business teams to define requirements. This role emphasizes risk management, process improvement, and clear communication in a fast-paced environment.

Qualifications

• Three years of business operations experience in Collection Litigations.
• Outstanding written and verbal communication skills.
• Strong task and priority management skills.
• Ability to drive issue resolution in a fast-paced environment.
• Analytic mindset with clear and persuasive presentation skills.
• Detail-oriented with excellent time management skills.
• Experience in analyzing and improving business processes.
• Ability to monitor and analyze vendor performance data.
• Bachelor’s Degree or equivalent work experience.

Responsibilities

• Monitor day-to-day business results for assigned vendors.
• Demonstrate exceptional judgment and communication skills.
• Lead compliance-related audit activities.
• Manage projects to meet critical deadlines.
• Own the vendor communication process.
• Consult with business partners to establish clear requirements.
• Identify emerging trends and propose solutions.
• Establish and maintain partnerships with external groups.
• Travel for on-site reviews approximately 1-2 times/year.

Skills

Communication skills

Project management

Analytical mindset

Vendor performance analysis

Risk management awareness

Education

Bachelor’s Degree or equivalent work experience

Job description

Elevate your career with us as a Vendor Management Analyst, where your efforts will shape the future of Chase Card Recovery. Join a dynamic team that values integrity, respect, and innovation, offering you opportunities for growth and development.

Job Summary:

As a Vendor Management Analyst within our Chase Card Recovery team, you will play a crucial role in managing vendor relationships and ensuring operational excellence. You will collaborate with internal and external partners to drive strategic changes and improve performance metrics. Your work will directly impact our customer experience and risk management outcomes.

In this role, you will design and implement tools and procedures to track and measure key performance indicators. You will also conduct on-site reviews of law firms and provide meaningful feedback to stakeholders. Your contributions will help us maintain a strong control environment and achieve our business goals.

Job Responsibilities:

• Monitor day-to-day business results for assigned vendors.
• Demonstrate exceptional judgment and communication skills.
• Lead compliance-related audit activities.
• Manage projects to meet critical deadlines.
• Own the vendor communication process.
• Consult with business partners to establish clear requirements.
• Identify emerging trends and propose solutions.
• Establish and maintain partnerships with external groups.
• Travel for on-site reviews approximately 1-2 times/year.

Required Qualifications, Capabilities, and Skills

• Three years of business operations experience in Collection Litigations.
• Outstanding written and verbal communication skills.
• Strong task and priority management skills.
• Ability to drive issue resolution in a fast-paced environment.
• Analytic mindset with clear and persuasive presentation skills.
• Detail-oriented with excellent time management skills.
• Experience in analyzing and improving business processes.
• Ability to monitor and analyze vendor performance data.
• Bachelor’s Degree or equivalent work experience.

Preferred Qualifications, Capabilities, and Skills

• Analytics skills/aptitude is desirable.

Additional Information:

• This role requires working in the office five days a week.
• Relocation assistance is not available for the role.
• Role is not eligible for H1B or immigration sponsorship.