Vendor Management Analyst II - Collections Litigation

Fairygodboss; Heathrow (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Chase is seeking a Vendor Management Analyst to support the Card Recovery team. You will manage vendor relationships, track performance, and drive improvements in risk and customer experience.

Your work will involve designing tools to measure KPIs and conducting on-site reviews of law firms to ensure strong controls and alignment with business goals. You will collaborate with internal and external partners, own the vendor communication process, and lead initiatives to meet deadlines while

Qualifications

• Three years of business operations experience in Collection Litigations.
• Outstanding written and verbal communication skills.
• Strong task and priority management skills.
• Ability to drive issue resolution in a fast-paced environment.
• Analytic mindset with clear and persuasive presentation skills.
• Detail-oriented with excellent time management skills.
• Experience in analyzing and improving business processes.
• Ability to monitor and analyze vendor performance data.
• Bachelor's Degree or equivalent work experience.

Responsibilities

• Monitor day-to-day business results for assigned vendors.
• Demonstrate exceptional judgment and communication skills.
• Lead compliance-related audit activities.
• Manage projects to meet critical deadlines.
• Own the vendor communication process.
• Consult with business partners to establish clear requirements.
• Identify emerging trends and propose solutions.
• Establish and maintain partnerships with external groups.
• Travel for on-site reviews approximately 1-2 times/year.

Skills

Vendor management

Operations

Collection Litigations

Data analysis

Communication skills

Audit/compliance

Project management

Time management

Education

Bachelor's Degree or equivalent

Job description

Job Summary

As a Vendor Management Analyst within our Chase Card Recovery team, you will play a crucial role in managing vendor relationships and ensuring operational excellence. You will collaborate with internal and external partners to drive strategic changes and improve performance metrics. Your work will directly impact our customer experience and risk management outcomes.

In this role, you will design and implement tools and procedures to track and measure key performance indicators. You will also conduct on-site reviews of law firms and provide meaningful feedback to stakeholders. Your contributions will help us maintain a strong control environment and achieve our business goals.

Job Responsibilities

• Monitor day-to-day business results for assigned vendors.
• Demonstrate exceptional judgment and communication skills.
• Lead compliance-related audit activities.
• Manage projects to meet critical deadlines.
• Own the vendor communication process.
• Consult with business partners to establish clear requirements.
• Identify emerging trends and propose solutions.
• Establish and maintain partnerships with external groups.
• Travel for on-site reviews approximately 1-2 times/year.

Required Qualifications, Capabilities, and Skills

• Three years of business operations experience in Collection Litigations.
• Outstanding written and verbal communication skills.
• Strong task and priority management skills.
• Ability to drive issue resolution in a fast-paced environment.
• Analytic mindset with clear and persuasive presentation skills.
• Detail-oriented with excellent time management skills.
• Experience in analyzing and improving business processes.
• Ability to monitor and analyze vendor performance data.
• Bachelor's Degree or equivalent work experience.

Preferred Qualifications, Capabilities, and Skills

• Analytics skills/aptitude is desirable.

Additional Information

• This role requires working in the office five days a week.
• Relocation assistance is not available for the role.
• Role is not eligible for H1B or immigration sponsorship.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.