Vendor Analytics & Compliance Specialist

Vendor Resource Management; Carrollton (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

Vendor Resource Management is seeking a data and reporting professional to collect, review and analyze data, then summarize findings for reporting and forecasting. The role supports vendor management, client inquiries, and quality assurance through audits and process improvements.

The position emphasizes attention to detail, strong Excel skills, and effective communication with clients and vendors in a controlled office setting in Carrollton, TX.

Qualifications

• Education: Some college course work; Bachelor's Degree preferred or five plus years' experience.
• Experience: Three to five years in customer service or vendor management experience preferred.
• Required Knowledge: Principles and processes for providing customer service; English language; Microsoft Office (Excel, Outlook, Internet Explorer).

Responsibilities

• Prepare standard, and ad-hoc reports for review, forecasting and analysis of data collected.
• Manage portfolios, tasks or assignments to completion.
• Manage, source and assign vendors, if necessary.
• Escalate issues to proper department or supervisor for resolution or reassignment.
• Research solutions when necessary to complete the task.
• Approve items in scope of authority for completion.
• Respond to client's/vendor's/customer's requests or questions via phone, email, portal or fax.
• Train vendors, clients or customers on internal processes when needed.
• Audit vendor's, client's and company's effectiveness for performance and improvement opportunities.
• Audit vendors, clients and company for compliance to state and federal requirements as well as contract compliance.
• Communicate audit results and findings to management, clients or vendors as directed.
• Conduct periodic audits to identify corrective action needed for deficiencies.
• Review and test findings then suggest improvements for resolution to manager.
• User Acceptance Testing, as necessary.

Skills

Active Listening

Reading Comprehension

Speaking

Social Perceptiveness

Time Management

Service Orientation

Critical Thinking

Persuasion

Active Learning

Monitoring

Conflict Resolution

Problem Solving

Oral Expression

Oral Comprehension

Speech Recognition

Speech Clarity

Written Comprehension

Written Expression

Inductive Reasoning

Deductive Reasoning

Problem Sensitivity

Near Vision

Education

Some college course work; Bachelor's Degree preferred or five plus years' experience

Tools

Microsoft Office (Excel, Outlook, and Internet Explorer)

Job description

Vendor Resource Management is seeking a data and reporting professional to collect, review and analyze data, then summarize findings for reporting and forecasting. The role supports vendor management, client inquiries, and quality assurance through audits and process improvements.

The position emphasizes attention to detail, strong Excel skills, and effective communication with clients and vendors in a controlled office setting in Carrollton, TX.