Data-Driven Strategic Tech Vendor Analyst

OtterBase; Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

A prominent technology firm in Columbus, Ohio, is looking for an Analyst in the Technology Vendor Management Office to ensure operational excellence by overseeing vendor performance and hardware lifecycles. The ideal candidate will have 1-3 years of experience in data analysis or operations analytics, demonstrate strong customer-service skills, and be proficient in Excel. Responsibilities include tracking vendor metrics, managing escalations, and providing insights for operational decisions.

Qualifications

• 1-3 years of experience in data analysis or operations analytics.
• Strong customer-service orientation and ability to solve problems quickly.
• Advanced skills in Excel and familiarity with performance metrics.

Responsibilities

• Track and report on vendor performance metrics.
• Coordinate rapid solutions for service or hardware issues.
• Communicate technical updates to stakeholders.
• Analyze hardware adoption rates for operational decisions.

Skills

Data analysis

Customer-service orientation

Problem-solving

Excel proficiency

Tools

Excel

Automated reporting tools

Job description

A prominent technology firm in Columbus, Ohio, is looking for an Analyst in the Technology Vendor Management Office to ensure operational excellence by overseeing vendor performance and hardware lifecycles. The ideal candidate will have 1-3 years of experience in data analysis or operations analytics, demonstrate strong customer-service skills, and be proficient in Excel. Responsibilities include tracking vendor metrics, managing escalations, and providing insights for operational decisions.