Vehicle Upgrade Specialist | Heritage Mazda Towson

MileOne Autogroup; Baltimore (MD); Vor Ort; USD 65.000 - 85.000; Vollzeit

Benefits dieser Stelle

Health benefits

Employee Purchase Program

Training & mentoring

Zusammenfassung

Heritage Mazda Towson in Towson, MD seeks a customer-focused liaison between Service and Sales to explore trade-ins, discuss value of current vehicles, and identify upgrade opportunities. You’ll prepare competitive offers and work with both teams to create a seamless customer experience.

The role requires strong negotiation, presentation, and relationship-building skills, with 2+ years of sales experience preferred. A high school diploma or GED is required, and a valid driver's license.

Qualifikationen

• Two years of sales experience; consumer-to-consumer experience preferred.
• Strong negotiation, problem solving, and presentation skills.
• Ability to discuss trade-ins and vehicle upgrades with customers.

Aufgaben

• Engage with service customers to discuss selling or trading current vehicle.
• Prepare competitive trade-in and purchase offers for customers to review with their service paperwork.
• Review vehicle equity positions and present upgrade opportunities when applicable.
• Follow up with customers after their visit to answer questions and move the process forward.
• Collaborate with Service and Sales to ensure a seamless, customer-focused experience.

Kenntnisse

Negotiation

Communication

Customer service

Sales

Presentation skills

Ausbildung

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

MS Office Suite

Jobbeschreibung

Job DescriptionAre you a people person with a knack for building relationships? Heritage Mazda Towson is looking for a motivated, customer-focused team member to serve as the liaison between our Service and Sales departments. In this role, you'll help customers explore the value of their current vehicle, discuss trade-in opportunities, and identify when upgrading to a new vehicle makes sense.Experience Everything MileOne has to Offer:- Competitive compensation- Monday – Friday Work Schedule- Great opportunities for advancement- Positive, success-driven work environmentOur MileOne Employee Advantage:MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.Essential Duties:- Engage with service customers to discuss selling or trading current vehicle-Prepare competitive trade-in and purchase offers for customers to review with their service paperwork-Review vehicle equity positions and present upgrade opportunities when applicable-Follow up with customers after their visit to answer questions, discuss their offer and assist those ready to move forward-Work closely with both the Service and Sales team to create a seamless customer-focused experienceQualifications:- High school diploma or GED; associate’s or bachelor's degree, preferred- Valid driver’s license- Minimum 2 years of sales experience; consumer to consumer experience, preferred- Strong negotiation, problem solving, and presentation skills- Basic MS Office knowledge; computer software, internet proficiency, and general mathematics skillsMileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.HEGE123ServiceSalary Range$65,000.00 - $85,000.00Heritage Mazda TowsonPost Internally and ExternallyZip Code21093