Vehicle Upgrade Specialist | Heritage Mazda Towson

MileOne Autogroup; Lutherville (MD); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Monday - Friday Work Schedule

Great opportunities for advancement

Positive, success-driven work culture

Job summary

Heritage Mazda Towson, part of MileOne Autogroup, is looking for a motivated, customer-focused liaison between our Service and Sales teams. You’ll engage with service customers to discuss selling or trading their current vehicle, and help build compelling offers for trade-ins and upgrades.

Join a team that values relationships, negotiates effectively, and provides clear guidance to customers while collaborating with the Service and Sales departments to deliver a seamless, high‑quality experience.

Qualifications

• High school diploma or GED required; higher degree preferred.
• Valid driver's license.
• Minimum 2 years of sales experience; consumer to consumer preferred.
• Strong negotiation, problem solving, and presentation skills.
• Basic MS Office knowledge; internet proficiency and math skills.

Responsibilities

• Engage with service customers to discuss selling or trading current vehicle
• Prepare competitive trade-in and purchase offers for customers to review with their service paperwork
• Review vehicle equity positions and present upgrade opportunities when applicable
• Follow up with customers after their visit to answer questions, discuss their offer and assist those ready to move forward
• Work closely with both the Service and Sales team to create a seamless customer-focused experience

Skills

Negotiation

Problem solving

Presentation skills

MS Office

Sales experience

Customer service

Education

Education: High school diploma or GED; associate/bachelor preferred

Job description

Job Description Are you a people person with a knack for building relationships? Heritage Mazda Towson is looking for a motivated, customer-focused team member to serve as the liaison between our Service and Sales departments. In this role, you'll help customers explore the value of their current vehicle, discuss trade-in opportunities, and identify when upgrading to a new vehicle makes sense. problem-solvingconsumer-to-consumer Experience

Everything MileOne has to Offer:

• Competitive compensation
• Monday - Friday Work Schedule
• Great opportunities for advancement
• Positive, success-driven work environment

MileOne Employee Advantage

MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

Essential Duties

• Engage with service customers to discuss selling or trading current vehicle
• Prepare competitive trade-in and purchase offers for customers to review with their service paperwork
• Review vehicle equity positions and present upgrade opportunities when applicable
• Follow up with customers after their visit to answer questions, discuss their offer and assist those ready to move forward
• Work closely with both the Service and Sales team to create a seamless customer-focused experience

Qualifications

• High school diploma or GED; associate's or bachelor's degree, preferred
• Valid driver's license
• Minimum 2 years of sales experience; consumer to consumer experience, preferred
• Strong negotiation, problem solving, and presentation skills
• Basic MS Office knowledge; computer software, internet proficiency, and general mathematics skills

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.

By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.

HEGE123 Service Salary Range $65,000.00 - $85,000.00

Heritage Mazda Towson Post Internally and Externally Zip Code 21093

MileOne Autogroup represents 67 franchises with 25 automotive brands and operates 54 service centers in Delaware, Maryland, Missouri, Pennsylvania, North Carolina and Virginia. Its portfolio includes the Hall, Heritage, Herb Gordon, Annapolis, MotorWorld and Plaza Motors divisions. We are the largest automotive sales and service network in the region with our corporate office located in Towson, Maryland. We believe taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne is dedicated to meeting the needs of our employees and then exceeding them by providing opportunities for career growth, outstanding benefits, competitive salaries and a culture designed to allow you to be your best. We are always seeking talented and motivated individuals who want to begin an exciting and rewarding career in a growing company.