Vehicle Training & Maintenance Specialist

Lencoarmor; Pittsfield (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health

Dental

Vision

401(k)

Paid Time Off

Holidays

Job summary

Lenco Armored Vehicles in Pittsfield, MA is seeking an Operator & Maintenance Trainer to bridge engineering, production, and field operations. You will lead vehicle orientations, maintenance training, and ensure successful deployments.

You will serve as primary technical contact for customer support, coordinate with internal teams, document service history, and provide feedback to improve product reliability.

Qualifications

• Experience in law enforcement, military, or public safety environments.
• Ability to simplify technical concepts into effective hands-on training for vehicle operators.
• Experience using ERP software to manage customer service records and interaction history.
• Knowledge of occupational hazards, safety rules, and technical documentation compliance.
• Ability to maintain cooperative working relationships with a diverse global customer base.
• Comfortable supporting product integration discussions and cross-departmental collaboration.
• High attention to detail regarding vehicle maintenance and safety-critical operations.

Responsibilities

• Lead onsite and virtual training sessions for new vehicle orientations, maintenance, and safety.
• Serve as the primary technical point of contact for customer support, warranty, and maintenance.
• Coordinate with internal teams and vendors to resolve technical issues and facilitate warranty claims.
• Maintain regular communication with customers regarding completion updates and delivery timelines.
• Track and document customer interactions, service history, and training records in ERP software.
• Provide actionable feedback to Engineering and Production teams based on field reliability trends.
• Develop and maintain technical training materials, manuals, and maintenance documentation.

Skills

Training delivery

Technical communication

Cross-functional collaboration

Customer liaison

Vehicle maintenance

Tools

ERP software

Job description

Lenco Armored Vehicles in Pittsfield, MA is seeking an Operator & Maintenance Trainer to bridge engineering, production, and field operations. You will lead vehicle orientations, maintenance training, and ensure successful deployments.

You will serve as primary technical contact for customer support, coordinate with internal teams, document service history, and provide feedback to improve product reliability.