Automotive Technical Support Advisor

Lencoarmor; Pittsfield (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health

Dental

Vision

401(k)

Paid Time Off

Holidays

Job summary

Lenco Armored Vehicles is seeking an Automotive Technical Support Advisor to be the primary technical resource across the vehicle lifecycle. You will oversee warranty activity, coordinate repairs, support parts and service needs, and analyze field data to improve reliability and customer satisfaction.

The role is ideal for an experienced automotive technician, dealership service advisor, shop foreman, or diagnostic specialist transitioning to a customer-focused technical support function.

Qualifications

• Strong mechanical background and problem-solving for complex machinery.
• Ability to translate technical data into clear customer solutions.
• Experience using service/support software to manage customer records and history.
• Knowledge of safety rules, hazards, and technical documentation compliance.
• Ability to work with a diverse global customer base.
• Proven ability to work efficiently to meet deadlines.
• High attention to detail in vehicle maintenance and safety.

Responsibilities

• Diagnose vehicle concerns remotely via phone and email with repair recommendations.
• Coordinate offsite repairs and service support with customers, vendors, and subcontractors.
• Perform out-of-service maintenance evaluations and installation support for parts/accessories.
• Serve as primary contact for warranty claims to ensure accuracy and timely resolution.
• Create service orders to facilitate warranty parts shipments and coordinate vendor replacements.
• Maintain communication with customers regarding technical support and issue status.
• Track and document service activity and vehicle history within ERP software.

Skills

Strong mechanical background

Translate technical data to solutions

Service software experience

Safety rules & documentation

Global customer relationships

Attention to deadlines

Vehicle maintenance awareness

Tools

ERP software

Job description

Location

Pittsfield, MA

Pay

$60,000 - $80,000 per year

Job Type

Full-Time

Schedule

First Shift / Day Shift (7am - 3:30pm)

Benefits

Health, Dental, Vision, 401(k), Paid Time Off, Holidays

About Lenco Armored Vehicles

Lenco Armored Vehicles is a U.S.-based manufacturer of specialized armored vehicles used by law enforcement, military, fire, and rescue agencies worldwide. Our work directly supports first responders operating in high-risk environments. We offer long-term stability, consistent production schedules, and a mission-driven manufacturing environment.

Job Summary

The Automotive Technical Support Advisor is critical to ensure our customers are effectively supported throughout the lifecycle of their vehicles. You will serve as the primary technical resource managing warranty activity, coordinating repairs, supporting parts and service needs, and analyzing field data to improve product reliability. As a key link between customers and internal teams, you will help diagnose issues and provide insights that directly influence product performance and customer satisfaction. Ideal opportunity for an experienced automotive technician, dealership service advisor, shop foreman, or diagnostic specialist looking to move into a customer-focused technical support role.

What You'll Do

• Diagnose vehicle concerns remotely via phone and email while providing recommended repair solutions.
• Coordinate offsite repairs and service support with customers, vendors, and subcontractors.
• Conduct out-of-service maintenance evaluations and installation support for parts and accessories.
• Serve as the primary point of contact for warranty claims to ensure accuracy and timely resolution.
• Create service orders to facilitate warranty parts shipments and coordinate vendor replacements.
• Maintain communication with customers regarding technical support, relations, and issue status.
• Track and document all service activity and vehicle history within ERP software.

What We're Looking For

• Strong mechanical background with the ability to troubleshoot and solve complex machinery problems.
• Exceptional ability to translate technical data into clear solutions for customers.
• Experience using service or support software to manage customer records and interaction history.
• Knowledge of occupational hazards, safety rules, and technical documentation compliance.
• Ability to maintain cooperative working relationships with a diverse global customer base.
• Proven ability to work in an efficient and timely manner to meet critical deadlines.
• High attention to detail regarding vehicle maintenance and safety-critical operations.

Why Work at Lenco

• Stable, full-time career with a globally recognized manufacturer
• Purpose-driven products that protect first responders and military personnel
• Modern facility with investment in new manufacturing technology
• Competitive salary and comprehensive benefits package