Operator & Maintenance Trainer

Lenco Armored Vehicles; Pittsfield (MA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Modern facility with new manufacturing

Technology investment

Job summary

Lenco Armored Vehicles is seeking an Operator & Maintenance Trainer to bridge engineering, production, and field operations, delivering hands-on training and ongoing lifecycle support for armored vehicles. You will lead onsite and virtual sessions, develop training materials, and document service histories in ERP to ensure reliable performance and customer confidence.

Join a mission-driven manufacturing environment that values safety, detail, and cross-functional teamwork across a global

Qualifications

• Experience in law enforcement, military, or public safety environments.
• Ability to simplify technical concepts into effective hands-on training.
• Experience using ERP software to manage service records.
• Knowledge of safety rules and documentation compliance.
• Ability to collaborate across global customer teams.
• Attention to accuracy in maintenance and safety-critical operations.

Responsibilities

• Lead onsite and virtual training sessions for vehicle orientations, maintenance, and safety.
• Serve as primary technical contact for support, warranty, and maintenance.
• Coordinate with internal teams and vendors to resolve issues and process warranty claims.
• Maintain communication with customers on completion updates and delivery timelines.
• Track customer interactions and service history in ERP.
• Provide feedback to Engineering and Production based on field data.
• Develop and maintain training materials and maintenance documentation.

Skills

Law enforcement experience

Technical training

ERP software

Safety documentation

Cross-functional collaboration

Tools

ERP software

Job description

About Lenco Armored Vehicles: Lenco Armored Vehicles is a U.S.-based manufacturer of specialized armored vehicles used by law enforcement, military, fire, and rescue agencies worldwide. Our work directly supports first responders operating in high-risk environments.

We offer long-term stability, consistent production schedules, and a mission-driven manufacturing environment.

Job Summary

The Operator & Maintenance Trainer is critical to ensuring our customers successfully deploy and maintain their vehicles in the field. You will serve as the technical bridge between engineering, production, and real-world operations, supporting vehicle delivery, hands‑on training, and ongoing lifecycle success. As the primary technical interface, you will drive customer confidence and provide feedback that directly influences product performance and reliability.

What You'll Do

• Lead onsite and virtual training sessions for new vehicle orientations, maintenance, and safety.
• Serve as the primary technical point of contact for customer support, warranty, and maintenance.
• Coordinate with internal teams and vendors to resolve technical issues and facilitate warranty claims.
• Maintain regular communication with customers regarding completion updates and delivery timelines.
• Track and document customer interactions, service history, and training records in ERP software.
• Provide actionable feedback to Engineering and Production teams based on field reliability trends.
• Develop and maintain technical training materials, manuals, and maintenance documentation.

What We're Looking For

• Experience in law enforcement, military, or public safety environments.
• Ability to simplify technical concepts into effective hands‑on training for vehicle operators.
• Experience using ERP software to manage customer service records and interaction history.
• Knowledge of occupational hazards, safety rules, and technical documentation compliance.
• Ability to maintain cooperative working relationships with a diverse global customer base.
• Comfortable supporting product integration discussions and cross‑departmental collaboration.
• High attention to detail regarding vehicle maintenance and safety‑critical operations.

Why Work at Lenco

• Stable, full-time career with a globally recognized manufacturer.
• Purpose‑driven products that protect first responders and military personnel.
• Modern facility with investment in new manufacturing technology.
• Competitive salary and comprehensive benefits package.