Automotive Technical Support Advisor

Berkshirejobs; Pittsfield (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid Time Off

Holidays

Job summary

Lenco Armored Vehicles in Pittsfield, MA is seeking a Technical Services Representative to support customers through the lifecycle of their vehicles. You will manage warranty activity, coordinate repairs, support parts and service needs, and analyze field data to improve product reliability.

As the primary technical resource, you will diagnose issues remotely, create service orders, coordinate vendor replacements, and keep customers informed about status and solutions.

Qualifications

• Strong mechanical background with troubleshooting skills.
• Ability to translate technical data into clear customer solutions.
• Experience using service or support software to manage records and interaction history.
• Knowledge of safety rules and technical documentation compliance.
• Ability to work with a diverse global customer base.
• High attention to detail in vehicle maintenance and safety-critical operations.

Responsibilities

• Diagnose vehicle concerns remotely via phone and email while providing recommended repair solutions.
• Coordinate offsite repairs and service support with customers, vendors, and subcontractors.
• Conduct out-of-service maintenance evaluations and installation support for parts and accessories.
• Serve as the primary point of contact for warranty claims to ensure accuracy and timely resolution.
• Create service orders to facilitate warranty parts shipments and coordinate vendor replacements.
• Maintain communication with customers regarding technical support, relations, and issue status.
• Track and document all service activity and vehicle history within ERP software.

Skills

Mechanical aptitude

Technical communication

Customer relationship

Timeliness

Attention to detail

Tools

ERP software

Service software

Job description

Location: Pittsfield, MA

Pay: $60,000 – 80,000 per year

Job Type: Full-Time

Shift: First Shift | 7am – 3:30pm

Benefits: Health, Dental, Vision, 401(k), Paid Time Off, Holidays

About Lenco Armored Vehicles:

Lenco Armored Vehicles is a U.S.-based manufacturer of specialized armored vehicles used by law enforcement, military, fire, and rescue agencies worldwide. Our work directly supports first responders operating in high-risk environments. We offer long-term stability, consistent production schedules, and a mission-driven manufacturing environment.

Job Summary:

The Technical Services Representative is critical to ensure our customers are effectively supported throughout the lifecycle of their vehicles. You will serve as the primary technical resource managing warranty activity, coordinating repairs, supporting parts and service needs, and analyzing field data to improve product reliability. As a key link between customers and internal teams, you will help diagnose issues and provide insights that directly influence product performance and customer satisfaction.

What You’ll Do:

• Diagnose vehicle concerns remotely via phone and email while providing recommended repair solutions.
• Coordinate offsite repairs and service support with customers, vendors, and subcontractors.
• Conduct out-of-service maintenance evaluations and installation support for parts and accessories.
• Serve as the primary point of contact for warranty claims to ensure accuracy and timely resolution.
• Create service orders to facilitate warranty parts shipments and coordinate vendor replacements.
• Maintain communication with customers regarding technical support, relations, and issue status.
• Track and document all service activity and vehicle history within ERP software.

What We’re Looking For:

• Strong mechanical background with the ability to troubleshoot and solve complex machinery problems.
• Exceptional ability to translate technical data into clear solutions for customers.
• Experience using service or support software to manage customer records and interaction history.
• Knowledge of occupational hazards, safety rules, and technical documentation compliance.
• Ability to maintain cooperative working relationships with a diverse global customer base.
• Proven ability to work in an efficient and timely manner to meet critical deadlines.
• High attention to detail regarding vehicle maintenance and safety-critical operations.

Why Work at Lenco:

• Stable, full-time career with a globally recognized manufacturer
• Purpose-driven products that protect first responders and military personnel
• Modern facility with investment in new manufacturing technology
• Competitive salary and comprehensive benefits package