Automotive Technical Support Engineer - Warranty Diagnostics

Berkshirejobs; Pittsfield (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid Time Off

Holidays

Job summary

Lenco Armored Vehicles in Pittsfield, MA is seeking a Technical Services Representative to support customers through the lifecycle of their vehicles. You will manage warranty activity, coordinate repairs, support parts and service needs, and analyze field data to improve product reliability.

As the primary technical resource, you will diagnose issues remotely, create service orders, coordinate vendor replacements, and keep customers informed about status and solutions.

Qualifications

• Strong mechanical background with troubleshooting skills.
• Ability to translate technical data into clear customer solutions.
• Experience using service or support software to manage records and interaction history.
• Knowledge of safety rules and technical documentation compliance.
• Ability to work with a diverse global customer base.
• High attention to detail in vehicle maintenance and safety-critical operations.

Responsibilities

• Diagnose vehicle concerns remotely via phone and email while providing recommended repair solutions.
• Coordinate offsite repairs and service support with customers, vendors, and subcontractors.
• Conduct out-of-service maintenance evaluations and installation support for parts and accessories.
• Serve as the primary point of contact for warranty claims to ensure accuracy and timely resolution.
• Create service orders to facilitate warranty parts shipments and coordinate vendor replacements.
• Maintain communication with customers regarding technical support, relations, and issue status.
• Track and document all service activity and vehicle history within ERP software.

Skills

Mechanical aptitude

Technical communication

Customer relationship

Timeliness

Attention to detail

Tools

ERP software

Service software

Job description

Lenco Armored Vehicles in Pittsfield, MA is seeking a Technical Services Representative to support customers through the lifecycle of their vehicles. You will manage warranty activity, coordinate repairs, support parts and service needs, and analyze field data to improve product reliability.

As the primary technical resource, you will diagnose issues remotely, create service orders, coordinate vendor replacements, and keep customers informed about status and solutions.