Vehicle Title Specialist - Detail-Driven & Compliance-Focused

AFC Automotive Finance Corporation; Carmel (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

401K with company match

Paid time off

Job summary

AFC Automotive Finance Corporation is hiring a Title Specialist for our Carmel, IN location. You will be the primary contact for vehicle title issues, manage post-sale activity, verify accuracy, and ensure compliance with state and federal laws.

You will provide weekly consignor reports and assist with title processing within SLAs. You will support Title Clerks, resolve title problems, and maintain SOP documents.

Qualifications

• 2+ years of experience in title work required.
• Excellent customer service skills, attention to detail, time management and ability to problem solve.
• Must type 55 WPM and have strong 10-key typing skills.
• Notary public license or ability to obtain within 6 months of hire.

Responsibilities

• Assists Title Clerks with title processing.
• Focus on achieving prompt resolution of title problems with our client and/or buyers.
• Prepares weekly reports for our clients showing title status.
• Request duplicate titles if needed according to OPENLANE policy.
• Achieve timely return of title on voided sales to reduce loss.
• Overcome objections and provide positive solutions.
• Assist with updating SOP documentation/training manuals.
• Scan titles into electronic format.
• Create shipping labels and send titles to buyers daily via Federal Express.
• Ensure titles are delivered to the correct dealer or buyer.
• Run title reports and respond to title inquiry emails.

Skills

Title work experience

Customer service

Typing 55 WPM

Notary license or ability

Education

High School Diploma or GED

Tools

Google Workspace

Job description

AFC Automotive Finance Corporation is hiring a Title Specialist for our Carmel, IN location. You will be the primary contact for vehicle title issues, manage post-sale activity, verify accuracy, and ensure compliance with state and federal laws.

You will provide weekly consignor reports and assist with title processing within SLAs. You will support Title Clerks, resolve title problems, and maintain SOP documents.