Vehicle Title & Renewal Specialist II

Acertus; Overland Park (KS); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

PTO

Tuition Reimbursement

Grubhub+ membership

Casual dress code

Job summary

ACERTUS is seeking a Renewals Processor II to handle vehicle licensing, registration renewals, and title transactions with complex state requirements. The role requires independent problem-solving, attention to detail, and strong collaboration with internal teams to ensure timely processing.

The position offers a Mon-Fri schedule (8:30am–5:00pm) and an hourly compensation of $22–$23. Applicants should have a high school diploma and experience with vehicle title/registration workflows.

Qualifications

• Strong written and verbal communication.
• Ability to manage multiple priorities while maintaining accuracy and productivity.
• Ability to work independently with minimal supervision while contributing in a team environment.
• Knowledge of customer service principles and professional business communication.
• Skilled in processing vehicle renewal and title transactions accurately and efficiently.
• Strong analytical and problem‑solving skills to research and resolve complex processing issues.
• Excellent organizational and time‑management skills with the ability to prioritize competing workloads.
• Strong attention to detail and commitment to quality and accuracy.
• Proficient in Microsoft Excel, Zendesk, and other business systems used to support transaction processing.
• Ability to maintain accurate records and meet established productivity and service level expectations.
• Ability to independently research, troubleshoot, and resolve complex or escalated transactions.
• Ability to interpret and apply state‑specific regulations and procedural requirements.

Responsibilities

• Process vehicle licensing, registration renewal, and title transactions across jurisdictions.
• Review documents for accuracy and compliance with state requirements.
• Research and resolve complex processing issues independently.
• Submit applications and renewal materials per state regulations.
• Collaborate with internal teams to resolve outstanding requirements and ensure timely completion.
• Communicate with customers and internal partners via email and Zendesk.
• Maintain accurate records and meet productivity and quality standards.
• Share knowledge and assist onboarding and training of teammates.
• Identify opportunities to improve processes and drive continuous improvement initiatives.
• Deliver high-level customer service in timely, compliant processing.
• Perform other duties as assigned.

Skills

Strong communication

Multitasking

Independent work

Customer service

Documentation

Analytical skills

Time management

Detail orientation

Professional communication

Excel

Zendesk

Record keeping

Research & troubleshooting

Regulatory interpretation

Prioritization

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Excel

Zendesk

Job description

ACERTUS is seeking a Renewals Processor II to handle vehicle licensing, registration renewals, and title transactions with complex state requirements. The role requires independent problem-solving, attention to detail, and strong collaboration with internal teams to ensure timely processing.

The position offers a Mon-Fri schedule (8:30am–5:00pm) and an hourly compensation of $22–$23. Applicants should have a high school diploma and experience with vehicle title/registration workflows.