Vehicle Title & Documentation Specialist – Customer Care

RideNow Group; Allen (TX); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Employer Paid Life Insurance

Short-Term Disability Insurance

Employee discounts on products and/or

Commission-based pay

Job summary

RideNow Group in Allen, TX is hiring a Vehicle Document Specialist for our fast-paced Cash Offer team. You will gather, verify, and process customer-submitted documents for vehicle purchases, and prepare and send sales contracts to customers.

You will communicate with customers and internal teams to resolve document inquiries while ensuring compliance with regulations and policies. Strong communication skills, attention to detail, and the ability to handle high volumes of calls are essential.

Qualifications

• Strong communication skills for interacting with customers and internal teams, verbally and written.
• Ability to identify and resolve discrepancies or issues with vehicle titles and other documentation.
• Basic computer skills required.
• Ability to handle large volumes of inbound and outbound phone calls.
• Background in title work is a plus.

Responsibilities

• Gather, process, and verify the accuracy of customer-submitted documents related to vehicle purchases.
• Prepare and send sales contract to our prospective customers.
• Communicate with customers and internal team members to address document-related inquiries and resolve issues.
• Ensure compliance with all relevant regulations and company policies regarding document handling.
• Identify and resolve any discrepancies or issues with vehicle titles or other documentation.
• Verify title documents and assist with filing titles and sending documents to receive titles from the state.

Skills

Communication

Discrepancy resolution

Basic computer skills

Phone handling

Title work experience

Job description

RideNow Group in Allen, TX is hiring a Vehicle Document Specialist for our fast-paced Cash Offer team. You will gather, verify, and process customer-submitted documents for vehicle purchases, and prepare and send sales contracts to customers.

You will communicate with customers and internal teams to resolve document inquiries while ensuring compliance with regulations and policies. Strong communication skills, attention to detail, and the ability to handle high volumes of calls are essential.