Vehicle Title & Documentation Specialist

Dallas County; Adel (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Dallas County is seeking a clerical and customer service professional to support the motor vehicle department. Responsibilities include processing title paperwork, fees, plate issuance, and data entry, along with assisting customers with title transfers and renewals.

The role requires strong office skills, attention to detail, and the ability to handle complex title scenarios. IT systems and customer service are core parts of the daily work in an office setting.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of related experience in customer service and an office setting.

Responsibilities

• Processes title paperwork for new vehicles; collects fees, issues plates, and enters data into computer.
• Assists dealerships and customers with title transfers in compliance with regulations.
• Processes renewals and verifies current address.
• Processes lien notations and releases; prepares for mailing.
• Handles electronic title transfers and related funding.
• Reviews salvage titles and conversions; collects fees and enters data.
• Maintains accurate records and documents; uses office equipment as needed.
• Answers telephone and greets visitors; provides information and assistance.
• Manages appointment system to ensure orderly traffic flow.

Skills

Customer service

Office procedures

Data entry

Oral and written communication

Prioritizing and organizing work

Education

High School Diploma or equivalent

1–2 years in customer service/office setting

Tools

Office software

Computers and data systems

Job description

Dallas County is seeking a clerical and customer service professional to support the motor vehicle department. Responsibilities include processing title paperwork, fees, plate issuance, and data entry, along with assisting customers with title transfers and renewals.

The role requires strong office skills, attention to detail, and the ability to handle complex title scenarios. IT systems and customer service are core parts of the daily work in an office setting.