Motor Vehicle Specialist

Dallas County; Adel (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Dallas County is seeking a clerical and customer service professional to support the motor vehicle department. Responsibilities include processing title paperwork, fees, plate issuance, and data entry, along with assisting customers with title transfers and renewals.

The role requires strong office skills, attention to detail, and the ability to handle complex title scenarios. IT systems and customer service are core parts of the daily work in an office setting.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of related experience in customer service and an office setting.

Responsibilities

• Processes title paperwork for new vehicles; collects fees, issues plates, and enters data into computer.
• Assists dealerships and customers with title transfers in compliance with regulations.
• Processes renewals and verifies current address.
• Processes lien notations and releases; prepares for mailing.
• Handles electronic title transfers and related funding.
• Reviews salvage titles and conversions; collects fees and enters data.
• Maintains accurate records and documents; uses office equipment as needed.
• Answers telephone and greets visitors; provides information and assistance.
• Manages appointment system to ensure orderly traffic flow.

Skills

Customer service

Office procedures

Data entry

Oral and written communication

Prioritizing and organizing work

Education

High School Diploma or equivalent

1–2 years in customer service/office setting

Tools

Office software

Computers and data systems

Job description

This position is responsible for performing clerical and customer service duties in support of department motor vehicle transactions. Employees assigned ERT duties will be given a one-step increase.

• Processes title paperwork for new vehicles; collects fees, issues plates, and enters data into computer. Ensures the accuracy and completeness of all related paperwork.
• Assists dealerships and customers in the completion of title transfers in compliance with federal and state regulations.
• Processes renewals; verifies current address.
• Processes lien notations and releases; ensures the accuracy and completeness of all related paperwork. Processes and prepares for mailing.
• Processes electronic title transfers and related funding.
• Processes salvage titles and completes the conversion of salvage titles to regular titles. Reviews paperwork and salvage inspection for accuracy, collects fees, and enters data into computer.
• Utilizes critical thinking skills on a wide variety of complex and out of the ordinary title situations and circumstances. Presents to supervisors and/or management for approval before proceeding.
• Answers telephone and greets visitors; provides information and assistance.
• Assists customers in the appointment system and properly calls from the appointment system to ensure an orderly flow of traffic.
• Performs related duties.

EDUCATION/EXPERIENCE

• High School Diploma or equivalent.
• One to two years of work related experience in customer service and an office setting.

KNOWLEDGE/SKILLS/ABILITIES

• Knowledge of modern office practices and procedures.
• Knowledge of county and departmental policies and procedures.
• Knowledge of computers and job-related software programs.
• Knowledge of motor vehicle laws and regulations, including the legal requirements of ownership and title documentation requirements as they relate to trusts, deaths and any other legal area.
• Knowledge of motor vehicle laws, regulations and procedures for all states.
• Skill in prioritizing and organizing work.
• Skill in the provision of customer services.
• Skill in the maintenance of files and records.
• Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.
• Skill in oral and written communication.

PHYSICAL REQUIREMENTS/WORKING ENVIRONMENT

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light objects and must distinguish between shades of color.
• The work is typically performed in an office.

The above statements are intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Dallas County is an Equal Opportunity Employer.

Women, minorities and persons with disabilities are encouraged to apply.

Dallas County participates in E-Verify.